The First Step Toward Better Contact Centers
Contact center modernization should be a priority for all government agencies. It generates greater citizen satisfaction, increased employee engagement and cost savings. Here’s how to get started.
Communications
How You Can Better Use Social Media in Government
A new report from Hootsuite highlights key recommendations for agencies intent on maximizing the benefit of social media, including prioritizing video and visual content and having a social-ready plan for the unexpected.
How to Boost Employee Morale
Government employees were adversely affected by the partial shutdown, missing two paychecks and facing a backlog of work when they returned to the office. So what contributes to a lack of morale and what can employers do about it?
OPM’s Weichert Clarifies Leave Procedures During Shutdown
On Jan. 23 the Office of Personnel Management (OPM) released recommendations for how agencies should carry out the bill for excepted employees.
Digital Transformation Through Electronic Signatures
Paper processes can be a time-consuming and inefficient constraint on agencies. Electronic signatures offer a step up for agencies considering ways to save time and resources.
Furloughed or Working Without Pay? Advice From Those Who Have Been There
GovLoop spoke with three federal employees who went through the federal shutdown and asked them what they learned. Here’s who they are and what they had to say.
Get Your Finances in Order – Shutdown Budgeting 101
More people are thinking about their retirement right now because they’ve been under pay freezes, budget cuts, sequestration and furloughs.
4 Tips to Start Gathering Citizen Feedback
Whether on their own, or as part of a robust citizen experience strategy, each of these tips can help you better understand and respond to citizen feedback.
#ShutdownStories: How the Federal Shutdown Is Impacting America
Federal employees and their families have taken to social media to voice their frustration about the budgetary impasse in government.
How to Understand Your Congressional Customer
How does an individual, agency, or government department at any level ensure their perspective is heard and acknowledged?