Communications

What Governments can Learn about Citizen Engagement from Air Canada

Yes. You read that title right. Yes, airlines are not known for their customer responsiveness. Ask anyone whose been trapped on a plane on the tarmac for 14 hours. You know when Congress has to pass a customer bill of rights for your industry you’ve really dropped the ball. Air Canada, however, increasingly seems toRead… Read more »

Obama administration calls for online privacy bill of rights

money.cnn.com reports: NEW YORK (CNNMoney.com) — The Obama administration on Thursday unveiled a proposed new framework for protecting consumers’ privacy online. The plan centers around a “Privacy Bill of Rights” that would encourage better transparency about data collection online, according to the Commerce Department’s report on its policy recommendations. It would promote “informed consent” forRead… Read more »

Rip Van Winkel Awakens: Does He Look Like Nicholas Cage?

After a 15-year slumber, the Administrative Conference of the U.S. has returned. It held its first meeting last week since it was reconstituted earlier this year. Supreme Court Justice Anthony Scalia swore in the 100 new members of the Conference, noting “your job is to improve the administrative process throughout the government.” We were hereRead… Read more »

Platform or Conversation?

Bloggers are looking to get their message out. After creating a blog, the repeating tasks become posting new and attracting readers. There are many platforms that have already attracted the readers you covet. They probably want some content that will satisfy their current readers and attract more readers. I have watched new managers on previouslyRead… Read more »

The 30-Foot View: Reflections on a Social Media in Government Conference

A while ago, I don’t remember what conference, one of the break-out questions was “how will we know Gov 2.0 is succeeding?” One of the participants answered “When we don’t have to ask ourselves if Gov 2.0 is succeeding.” On December 6 and 7, I attended the ALI Social Media in Government conference in LasRead… Read more »