Communications

Tools for Transparency: GovSM

This is a cross post from my original guest blog post at the Sunlight Foundation. By now, we’ve all heard about the social media wave and most of us have heard about Gov2.0 and governmental use (or their feeble attempts to use) social media. Though there have been many discussions amongst “good gov” people aboutRead… Read more »

Reflecting on my New Media Management Class

Amazing to think that today was my final New Media Management Class. My classmates were from all over the world (Spain, India, South Korea, China, and Columbia). Hearing their perspectives on social media and how to implement strategies was simply fascinating. We are all going to stay in touch through our Facebook page and TwitterRead… Read more »

3 Reasons Why Cities Should Focus on Seniors, Not Whippersnappers

Last week, I served on a panel at the National League of Cities Congress in Denver, Colorado. Fellow panelists included Harvard’s John O’Leary, The Performance Institute’s Alan Shark, Muni Gov 2.0 co-founder Pam Broviak and Social Media for Responders founder Mark Basnight. Each of us offered our insights about the state of social media inRead… Read more »

Is it really a lack of trust, or a fear of connecting that leads to discouragement of social media in workplaces?

I hear a great deal of discussion by colleagues (and have engaged in it myself) about the lack of trust within organisations. “There’s all this process because our senior leadership doesn’t trust its own staff.” “If they’d just trust the [Communications/Web/IT/Finance/Procurement/Program/Policy] team – we know what we are doing and have some very talented peopleRead… Read more »

National Defense University Press Launches Online Scavenger Hunt, Taking on a Web 2.0 Attitude

Washington, D.C. — Beginning Tuesday, December 14, National Defense University Press (NDU Press) will be hosting a holiday scavenger hunt to highlight its Web site and publications. The event kicks off on the NDU Press Facebook page at 12:00 p.m. EDT. The scavenger hunt will occur across all NDU Press sites, which include a mainRead… Read more »

My 4 Part Government Engagement Funnel

Often government engagement is done as a one-off. A one-time call for feedback. A one-time challenge. However, I think government should think more about building long-term relationships and engagement with stakeholders. Think about it in a non-profit, political, or for-profit model: -For-profit – Does Groupon want you to just buy today’s deal? Nope – theyRead… Read more »

Weekly Research and Best Practices eNewsletter

Research Digital by default proposed for government services (10/14/2010) – UK Report shows digital technologies can be default solution for providing government services. Recommends syndicating information and services to other organizations and making all government transactional services available through UK government portal Directgov. http://download.cabinetoffice.gov.uk/digital/directgov-2010-and-beyond.pdf Public Sector Digital IQ (11/23/2010) – Asessment and ranking of digitalRead… Read more »

Honest Communication: The Unconscious Signals Behind Our Words

Have you ever had the experience of talking to someone and you start to feel that person is saying one thing but means another? Have you arrived at work in a bad mood and noticed that everyone else suddenly seems to be developing the same bad mood? What you are experiencing is the powerful effectsRead… Read more »

On Wikileaks: Gov 2.0, The Press and Free Society

There are people who do Gov 2.0 work who do not believe in calling “Government 2.0″ a movement. In the non-movement sense, Gov 2.0 is practically defined as anything that someone wants to call “Gov 2.0″ – often an emerging technology looking to capitalize on the movement. There’s something to capitalize on because Government 2.0Read… Read more »