Guy Kawasaki has a post reviewing Gerry McGovern’s The Stranger’s Long Neck: How to Deliver What Your Customers Really Want Online. Three useful ideas from Guy’s post: There is always a key task users come to the site to do. That is especially good for me this week, as last weekend I realized most visitorsRead… Read more »
The Obama Administration is committed to using technology to better engage citizens in their government. Ironically, legislation crafted in the 1950s to open citizen access to government documents may be a barrier to today’s Open Government initiatives. The Federal Records Act of 1950 creates a framework to manage agency records. It puts the National ArchivesRead… Read more »
We hosted a successful webinar yesterday, How to Manage Citizen Feedback and Reduce Overhead. Nearly 60 governments attended to hear Citywide Records Manager, Wendy Klock-Johnson from the City of Sacramento, discuss how the city successfully streamlined citizen participation with a new tool called eComment and why social media didn’t work! Wendy posted a blog articleRead… Read more »
These past two weeks have been a whirlwind of travel and conferences. I’ve enjoyed several typical byproducts of those types of events (networking, learning, etc…) but also a few things that are much rarer: inspiration and re-energized passion. This is largely thanks to my most recent stop: NASA’s Education Innovation Summit, held in Orlando, FLRead… Read more »
Building Capability is one of the four action areas of the Victorian Public Sector (VPS) Gov 2.0 Action Plan. Our strategy includes a suite of initiatives to cater for everyone from the early adopters to the early majority to the novices. We know that building the social media skills of our public sector workforce willRead… Read more »
GOVIE GEEK (2010) BEAUTY QUEEN (2008) Thats right! I spent my younger years (really not all that long ago) competing for various beauty queen titles, including everything from Miss America to Miss Hawaiian Tropic. But behind all of the glitz, glitter, and butt glue(yes thats right we glue our swimsuits to our bottoms)…all I wantedRead… Read more »
From The Acquisition Corner According to recent reporting by Federal Times on the state of federal information technology (IT) acquisition and program management, the Government is ill prepared to purchase and manage large scale IT programs due to poorly trained staff, and poor collaboration with industry. Certainly contributing factors, but the issues are much moreRead… Read more »
As a psychology professor turned entrepreneur, Lee Frederiksen has a passion for learning and providing high quality professional services. In his new book Spiraling Up, Lee has managed to combine both of his passions into a thought provoking yet actionable package. Even though the book targets all professional services firms, it contains a lot ofRead… Read more »
Open government, using social media, open data, and other solutions, has been a focus area for many of us for some time. While this evolution (no, not a revolution) in government is slow, as change often is, it is impacting the way government runs and politicians campaign. You do, after all, remember what happened inRead… Read more »
Since not everyone is a fan of Facebook DC (you should be), I thought I’d repost this release about FB fans being a great predictor for election results. This hits home as after having a recent conversation with the online campaign manager for Charlie Crist at a fundraising event about how they need to stepRead… Read more »