How to Get Your Message Out Most Effectively
Now that you know your message (your one key point) and you know your audience (what type of language and how much detail you should provide), it’s time to know your style (how you present the material).
Communications
Apply to Be a GovLoop Featured Contributor!
If you haven’t made professional plans for 2019 yet, you may be feeling the heat. But GovLoop has an opportunity for you.
3 Things Agencies Must Do to Improve CX
A ServiceNow survey of customer service leaders across industries found that the most successful service departments adopt three best practices.
Effective Communication Through Learning Behavior
As a leader or a communicator, are you challenged to motivate others to act? Here are tips on how to communicate effectively utilizing adult learning theory to change behavior.
Your Website is Your First Impression: Part 1
Your website is your chance to make that first impression. How your customers view its design, navigation and content could be the difference between attracting new residents and businesses, or losing them to another agency.
Let’s Chat! Government’s First Conversational Website
Let’s be honest. Most government websites are static and stale. Wouldn’t it be nice if they were more… conversational? Take a closer look at government’s first conversational website.
Top 3 Reasons to Join Toastmasters
Want to improve your public speaking? We have the way forward.
Who’s Listening to Your Message?
Knowing your audience… who is listening to (or reading) your message. Here are three accounts of the same story written for separate audiences.
Words Matter: How to Make the Right Choices
In these hectic and uneasy times it can challenging to gain an audience for your message – but so easy to lose them due to poor word choice or an unfortunate phrase. How to make sure your message isn’t lost to an avoidable error?
A Tale of Two Chatbots: Search-Based vs. Guided Interactions
Chatbots are emerging as the next paradigm shift in digital communication for government. But which system provides the most value: search-based or guided interaction?