I had the pleasure of attending the Monitoring Social Media conference in Boston yesterday. While I was there to discuss Social CRM, I took the opportunity to listen to a number of other speakers. All of the speakers were great. However, Aafia Chaudhry, CEO, JuvoLab & Founding Partner, Noesis, did a really nice job presentingRead… Read more »
Effective immediately, I will begin crossposting the PMF Info blog on GovLoop. What this means for those of you who follow the blog is that there will be two places to engage in conversation, but it also creates an interesting privacy situation for you to navigate. To the extent possible, I will preserve your anonymityRead… Read more »
The Government/Non-Commerce track picked up Tuesday. Reps from the Diabetes Association and Seattle’s Swedish Hospital spoke about site improvements that focused on customers’ top tasks (that may not have been what they thought their sites’ top tasks were/should be). Mike Edson of the Smithsonian gave us 10 “Jedi Mind Tricks for Measuring and Optimizing LoftyRead… Read more »
(The views on this blog do not reflect necessarily the views of any client or employer – Dr. Bordeaux is solely responsible for the material posted to this GovLoop blog. This blog should not be considered reflective of an official position on the part of anyone other than John Bordeaux.) When the Secretary of DefenseRead… Read more »
One of the ways I know when issues people are facing become commonplace is when I hear the challenge being articulated a number of different ways. We read stories about the “enthusiasm gap” among various parts of the electorate. My foreign-born friends tell me about the “stale energy” they feel when visiting the US andRead… Read more »
Had great GovUp in Seattle last night with over 50 folks from City of Seattle, King County, GSA, EPA, University of Washington, other agencies, and local companies like Socrata The speaker was Bill Schrier, CTO of Seattle and he was great. He highlighted a couple great Seattle initiatives such as: data.seattle.gov – City of SeattleRead… Read more »
Research 1. How does your state match up digitally? (09/28/2010) – 2010 Digital States survey evaluated states in eight categories, such as leadership and innovation; citizen engagement and open government; and administration and human resource management. Top Digital States: Michigan, Utah, Pennsylvania and Virginia. http://www.govtech.com/enterprise-technology/50-State-Report.html 2. Friends, Followers and Feeds (09/2010) – New study byRead… Read more »
This post originally appeared on my external blog, “Social Media Strategery.” While writing my last post, I got to thinking about all of the conversations I’ve had with the talented, ambitious, entrepreneurial colleagues I’ve gotten to know over the last few years. Most of these individuals serve, in some fashion, as social media evangelists –Read… Read more »
In Gov 2.0 circles I often hear that organizational culture needs to change. If you think about that you will realize that people need to change. If you think about that you will realize that you have to change. Last year I heard the story of a public servant leader who discovered that sometimes byRead… Read more »
I’ve seen a lot of discussion and tips being shared on Govloop around the ways governments are handling citizen participation online – over social media, through their website, etc. I wanted to promote a blog post one of our clients, Wendy Clock-Johnson, Citywide Records Manager for the City of Sacramento, recently contributed to Granicus’ ConnectingRead… Read more »