The Government/Non-Commerce track picked up Tuesday. Reps from the Diabetes Association and Seattle’s Swedish Hospital spoke about site improvements that focused on customers’ top tasks (that may not have been what they thought their sites’ top tasks were/should be). Mike Edson of the Smithsonian gave us 10 “Jedi Mind Tricks for Measuring and Optimizing LoftyRead… Read more »
(The views on this blog do not reflect necessarily the views of any client or employer – Dr. Bordeaux is solely responsible for the material posted to this GovLoop blog. This blog should not be considered reflective of an official position on the part of anyone other than John Bordeaux.) When the Secretary of DefenseRead… Read more »
One of the ways I know when issues people are facing become commonplace is when I hear the challenge being articulated a number of different ways. We read stories about the “enthusiasm gap” among various parts of the electorate. My foreign-born friends tell me about the “stale energy” they feel when visiting the US andRead… Read more »
Had great GovUp in Seattle last night with over 50 folks from City of Seattle, King County, GSA, EPA, University of Washington, other agencies, and local companies like Socrata The speaker was Bill Schrier, CTO of Seattle and he was great. He highlighted a couple great Seattle initiatives such as: data.seattle.gov – City of SeattleRead… Read more »
Research 1. How does your state match up digitally? (09/28/2010) – 2010 Digital States survey evaluated states in eight categories, such as leadership and innovation; citizen engagement and open government; and administration and human resource management. Top Digital States: Michigan, Utah, Pennsylvania and Virginia. http://www.govtech.com/enterprise-technology/50-State-Report.html 2. Friends, Followers and Feeds (09/2010) – New study byRead… Read more »
This post originally appeared on my external blog, “Social Media Strategery.” While writing my last post, I got to thinking about all of the conversations I’ve had with the talented, ambitious, entrepreneurial colleagues I’ve gotten to know over the last few years. Most of these individuals serve, in some fashion, as social media evangelists –Read… Read more »
In Gov 2.0 circles I often hear that organizational culture needs to change. If you think about that you will realize that people need to change. If you think about that you will realize that you have to change. Last year I heard the story of a public servant leader who discovered that sometimes byRead… Read more »
I’ve seen a lot of discussion and tips being shared on Govloop around the ways governments are handling citizen participation online – over social media, through their website, etc. I wanted to promote a blog post one of our clients, Wendy Clock-Johnson, Citywide Records Manager for the City of Sacramento, recently contributed to Granicus’ ConnectingRead… Read more »
Here’s the article: Social Media in the Public Sector Posted By John O’Leary | October 4, 2010 A recent study from the National Association of State CIO’s (NASCIO) found an increasing shift toward the use of social media such as Twitter, YouTube, and the like, as a way to better reach constituents. According to theRead… Read more »
Niccolo Machiavelli is probably most well known for The Prince, but I wonder what advice he might have for organizations in the era of social media. Maybe it would look something like this … People and Tactics Make sure you have the right people running your social media efforts; Give those people robust rules ofRead… Read more »