Improving government’s customer service means constantly looking for new ways to do things, seizing new technologies, and experimenting. All good. But as we do what’s exciting and new, let’s not forget that we also need to do what’s important. Like implementing all the laws, regulations, and requirements already in place, for government websites. A littleRead… Read more »
The (UK) Foreign Office used to be on iTunes – doing , frankly, rather random podcasts in two different places across the iTunes store. Even with my best editorially-post-rationalising hat on, I couldn’t quite work out what we were trying to do. So they came down, both sets – clean slate and all that –Read… Read more »
We’ll I can only say that there is a lot for Christians to talk about today at the water cooler. Whether it’s the Islamic Center, or the ridiculous move to hold a public burning of the Koran, people of all Faith’s probably have a lot on their mind after last night’s interviews by Soledad O’Brien.Read… Read more »
What does it mean to be a consumer and why should anyone bother? These are the first two questions that we, as Gov 2.0 advocates, should ask ourselves when exhorting our compatriots to take a more active role in their own governance. The first question is easily answered: to be a consumer is the leastRead… Read more »
If the right 20% effort gets you 80% of the result, what does 80% effort get you? If it’s a piece of metal twisted back and forth, you can get two pieces, disassembled. If you are navigating a big enough ship into a wharf, you can get a mobile wharf…just before beachfront parking. I amRead… Read more »
1. What is Challenge.gov and what was the impetus for the project?Challenge.gov is a platform which allows federal agencies to post challenges, and at the same time, allows the public to find challenges. The impetus: In a March 8, 2010 memorandum, OMB Deputy Director for Management Jeffrey Zients provided legal guidance on the use ofRead… Read more »
Collaborative technologies apply flattening pressure to hierarchical organizational structures by diffusing the ability to publish, share and disseminate information. For example consider the action of publishing something to the corporate intranet compared to an enterprise wiki. Intranet Publishing is a Linear Process This linear process is designed to ensure compliance with a broad set ofRead… Read more »
Research Victorian Government (Australia) 2.0 Action Plan (07/2010) – Details how to systematically embed Web 2.0 techniques and tools into government. Highlights four priority areas plus steps to reform public sector culture, build capability, engage proactively, and innovate iteratively. http://www.dtf.vic.gov.au/CA257310001D7FC4/WebObj/20100812Government2/$File/20100812%20Government%202.0%20action%20plan.pdf News 1. YouTube and Automatic Captioning (08/2010) – YouTube and Google Video now offer automaticRead… Read more »
Check out this article in the San Diego Business Journal. http://www.sdbj.com/news/2010/aug/30/communication-key-avoiding-legal-conflict-workplac/ This is exactly what we’ve been talking about when we talk about the Science of Service. There are Essential Elements in an organization’s effort to create a culture of great service. Giving people written standards and expectations (definitions really) of what great service means,Read… Read more »
Happy Labor Day, and thank you, organized labor!Benjamin Strong: Federal Employee Internet Bill of RightsIrish Times: Innovation in the city Peter Klein: Analyzing the Wikileaks DataJenifer Levini: Easier living through government transparencyAdriel Hampton: How To – Write a News Analysis of Political Use of Twitter and Other Social MediaGov 2.0 Radio: SaaS Before the CloudRead… Read more »