I’m helping out a friend as he is getting his government agency into communicating using social media. There is a series of steps I’m helping him with in the research phase and thought I’d share. Would love to here others. Prequel – What are you trying to do? – (*From Gwynne Kostin comments on originalRead… Read more »
*********************************************************************** Not a Govloop Member? 30 Secs & Free to Join for Great Info & Perks *********************************************************************** For the past six years, I have worked as the Marketing and Outreach Director on a federal government contract for the U.S. Department of Health and Human Services’ Office on Women’s Health. In this role, it is myRead… Read more »
*********************************************************************** Not a Govloop Member? 30 Secs & Free to Join for Great Info & Perks ************************* Since the day I was born, transportation became a way of life. Growing up in Phoenix, I became accustomed to travelling expanses of desert to visit family in California and Colorado. The west was my home and withRead… Read more »
What makes for a good day? When you get home at night do you feel like you have had a good day when it is filled with non-stop listening to others and you have had little to say? Or do you have a good day when you can say – “You know what, I hadRead… Read more »
Nigeria wins bid to host Idlelo-5 Nigeria has won the bid to host Idlelo-5, an international conference of the Free and Open Source Software Foundation for Africa (FOSSFA). This is coming as FOSSFA and partners have advanced plans to hold the 2010 West Africa Internet Governance Forum in Dakar, Senegal. In the bid to hostRead… Read more »
Are You Getting Enough From Your Facebook Efforts
In February, Rasmussen Reports released a poll that found that only 21% of Americans feel that their government has their consent. This is despite the fact that we have more communications channels with our government than any time in American History. So how do we fix this? There are three solutions: first, we need toRead… Read more »
Here are some of the articles we read this week that caught our attention at the IBM Center for the Business of Government. Feel free to send me anything you think we’ve missed! Gadi Ben-Yehuda AP: Blacks and Women Talk and Text More – What does this mean for government outreach efforts that use digitalRead… Read more »
Today’s radio show provided some good insights on the work going on in Michigan that should benefit the State’s citizens as well as research on social media in general. Give a listen, I hope you find this useful. Listen to internet radio with Social Ecosystem Lab on Blog Talk Radio
Customer Service… Citizen Service… Citizen Centered… It doesn’t matter what you call it – providing a great customer experience is priceless. Web Manager University’s September events focus on the customer – why good customer service is important, meeting the customer where they are, and things every government web manager should know about customer service. CheckRead… Read more »