Read This Before You Write Your Next Briefing Memo
So you’ve been tasked with writing a briefing memo on an issue for “Upstairs” or “The Front Office”. Keep these points in mind and your brief will shine.
Communications
Engaging Effectively with Email in Government
As public sector agencies work to communicate with their users and customers, engaging effectively with email can be challenging. Including email marketing in your digital outreach provides a more efficient way to communicate with specific, measurable outcomes.
7 Steps to Being Website-Ready
Whether you are starting from scratch or thinking of revamping an old site, these seven steps can help demystify the process of getting your website online. Follow them to reap a rewarding harvest of visitor engagement.
Delete These 5 Words from Your Emails ASAP
With 281 billion messages exchanged daily, email etiquette may soon rival any hard skill on your resume. Optimize your inbox by deleting these five words.
How Digital Inclusion Helps People Help Themselves
Digital inclusion is state where individuals and communities (particularly the underserved) are better able to access Information and Communication Technologies (ICT) resources and tools.
Logo (Re)design: Lessons Learned in the Trenches
Creating an organization’s logo can be a drawn-out, painful process. But it doesn’t have to be. Here are examples of two very different experiences.
4 Steps to an Effective Communications Strategy
Communicating with citizens or stakeholders is essential for any government program to succeed. But how do you know if you are sending your audience the right message, at the right time, with the right call to action?
What Prevents Unified Communication in Gov?
Today, one of the most important capabilities for a government organization to possess is effective communication – both between employees and with constituents. Now more than ever, that communication is vital. But, it’s also more challenging to achieve.
How to Manage Difficult Workplace Conversations
Conflict is inevitable. The good news is that it doesn’t have to end in disaster.
Keeping Things Straight
Despite the Supreme Court victory for marriage equality, the battle for workplace protections based on gender identity and sexual orientation is far from over.