I am excited today to announce the 2010-2011 Web Manager University Course Schedule. We are kicking off this year in the spirit of customer service by hosting Doug Lipp, Formerly the Head of training at Disney’s Corporate Headquarters, to give a FREE webinar – The Magic of Exceptional Customer Service on Thursday, September 9, 2010.Read… Read more »
HHS’s Todd Park talks about the Community Health Data Initiative, the Department of Defense unveils the newly improved Social Media Hub, Washington Technology highlights 10 government apps that get results, and the vast majority of Federal agencies embrace social media while actively working to overcome the challenges it brings, all in this week’s version ofRead… Read more »
I recently attended a fantastic event hosted by 85Broads, White & Case Women’s Initiative, and Ms. JD featuring the inspiring Laura Liswood. Afterwards, as I networked and chatted with other women there, I met two women from the U.S. Department of the Treasury. We talked for a bit and then performed the ritual business cardRead… Read more »
Last November I built a short series to help organizations with their 2010 Social Media Plan. The series was well received and I think we all learned a lot in the process of writing and commenting back and forth. Sometimes, however, it really helps to boil things down to a simple checklist, keeping it simpleRead… Read more »
Originally posted on Unleash the Monster By Erica Pierson It’s summer time and recent grads are in the process of looking to start their careers. Well, good news. Now is the right time to consider a job in government. There are continued steps to implementing hiring reform across agencies in response to the recent presidentialRead… Read more »
Research 1. The Challenge of Co-production (12/15/2009) – Co-production is a new trend of users and professionals working together to design and deliver public services in equal partnership . It has the potential to deliver a major shift in the way we provide public services http://www.neweconomics.org/publications/challenge-co-production 2. Canada’s Measurement Tool for Government Services (06/13/2010) –Read… Read more »
I was overseas when the guidelines on the use of web analytics and measurement on Federal government web site was published on June 25 and then spent a few days tromping in the woods with my son, so I haven’t had a lot of time to digest the OMB’s final memos. Yet after reading throughRead… Read more »
Join us for a networking breakfast event to discuss the findings of Market Connections’ highly anticipated Federal Community Social Media Study. Expert analyst John Kagia will present the study findings, followed by a panel discussion with experts from government and the contracting industry. Market Connections President and CEO Lisa Dezzutti will moderate the panel. AttendeesRead… Read more »
Give us your cookies, your browser history, your torrid search queries, yearning to breathe free. (Sorry, Emma.) That’s the deepest desire of online marketers, and it is thanks to them that we have so much content and so many applications available to us free, online, every day. Our data is valuable, but not in itselfRead… Read more »
Scott Span, MSOD currently serves as President of Tolero Solutions, an independent organizational development and change management-consulting firm. He is an organization development and change management practitioner with experience working in strategic and transformational change. Scott has worked both internally, externally, and as an independent contractor in the Public and Private sector. Mr. Span isRead… Read more »