Sterling is an Acquisition Freak and writes a blog called AllThingsSterling. I was reading a few articles on customer service this morning and something came to me. When we’re removed from our customers say through email or Twitter, it’s easy to dismiss them. This is because emotion and urgency don’t always translate through writing. EmotionsRead… Read more »
Does your local DMV have instructional videos on YouTube? Do they use social media at all? Are they committed to “lifelong learning” among drivers in your area? If your answer was “no” to any or all of these questions, then you might want to tell them about the United Kingdom’s Driving Standards Agency (DSA), whichRead… Read more »
I was a bit sleepless last night and began thinking about some of the deep thoughts of social media that continue to resonate with me long after I’ve heard them. The first was a statement made at Gov2.0 camp I believe (heard vicariously through two co-workers that attended): “Social media is free, like a puppyRead… Read more »
When your mission is on the line there is no such thing as “off-the-record,” and “deep background” can be nothing more than a description of the harmonies on a Beach Boys album. If you want to play with leaks and don’t think you’ll get wet, hand in your gold stars and go to plumbing school.Read… Read more »
By now you know that the Commonwealth of Massachusetts is heavily involved with social media. We tweet, blog, friend and follow. We have 10 blogs that received over 58,000 hits in the month of May. We have 26 agencies on Twitter, 10 agencies on YouTube and 7 on Flickr. We have toolkits that help agenciesRead… Read more »
Just like basketball – or a union for that matter – jumping through the hoops of a Ph.D. requires a team. Yesterday was my birthday, and as I watched my facebook page fill up with comments from friends, family, students, colleagues, and surprisingly enough, high school friends who I found or found me after 20Read… Read more »
Resources UK’s Customer Service Excellence Website – Offers practical tools for driving customer-focused change. Includes the national customer service standard, a self-assessment tool, and a library of case studies from a wide range of UK government agencies. http://www.cse.cabinetoffice.gov.uk/homeCSE.do News 1. UK Website Consolidation (06/25/2010) – 75% of existing UK government-funded websites could be shut down.Read… Read more »
Objective: Plan the city that we want until the year 2020;Initiative: Legislative Hall of Fortaleza;Title of Project: Pact For Fortaleza; Project Details:“The Covenant By Fortress is an initiative of the Legislative Hall of Fortalezainviting civil society organizations and municipal governments, stateand federal, to discuss the challenges of our city by the year 2020. “ “DebatingRead… Read more »
Have you met Dannielle Blumenthal? Chances are you’ve bumped into her on GovLoop – she’s created several groups and has as of late become a prolific blogger. Her short answers below really don’t do justice to her contributions to GovLoop and government communications, so I hope that this brief profile prompts you to join herRead… Read more »
In today’s society, most people have a computer and an Internet connection. The Internet is enabling people to communicate in new fantastic ways. Instead of phone calls or attending public forums, people are having video chats in real-time from thousands of miles away and blogging their thoughts on their favorite topics. Everyday computers are usedRead… Read more »