Storytelling to Promote Employee Engagement
What does it mean to be “engaged” at work? Your agency’s leaders hope it means you come to work each day, committed to do your very best to help the organization advance its mission.
Communications
Maneuvering Government ADA Website Compliance
Web Content Accessibility Guidelines (WCAG) 2.1 defines how to make Web content more accessible to people with disabilities.
Elevate Your Next Project with These 5 Free Photography Sites
Because many government organizations can’t afford quality image subscription services, they often avoid photography altogether – which can lead to lengthy, text-heavy reports. Fortunately, there are several websites specializing in royalty-free photography!
5 Things You Can Do to Reduce Workplace Incivility
If someone uses an unfriendly tone, or forgets to include your name on the meeting invitation, or rolls their eyes when you begin to speak during the meeting, does that indicate malicious intent or are they simply having a bad day?
How to Integrate and Reinvigorate Your CX
Agencies need a way to seamlessly integrate citizens’ preferred communication streams in order to drive an improved experience. Learn how by reading this post.
Viewing Generational Differences Through a Cross-Cultural Lens for Effective Management
We all, regardless of our age, generation, or cultural background, have a lot to learn from one another and much to offer as well. When we value and embrace our differences, the potential for growth is virtually limitless!
Why It’s Actually Perfectly Okay to Say “Sorry”
Saying “I’m sorry” isn’t just good manners; it’s a key component of one’s emotional intelligence.
Clearing Things Up: Plain Writing Act Guidelines
Let’s look at a few Plain Writing Act guidelines to consider as you produce your agency’s content. Your readers are counting on you.
Improving Your Government Brand by Providing Great Experiences to Users
Users who access government services expect the same response and capabilities they have with commercial applications they use regularly on their personal devices. Providing this same experience to the people an agency serves creates a positive brand and shows users they are valued.
3 Tips on Giving Brain-Friendly Feedback
The ability to give good feedback is an art. Many of us struggle with it. Following a few key tips can greatly boost the effectiveness of your feedback.