So here’s the deal. The entire province of British Columbia just gave their government intranet system a complete facelift and let’s just say the result could be an episode of “Pimp Your Site” if that show even existed. Anyways the public servants in BC are now rocking out with an intranet system that includes drupal,Read… Read more »
Sterling keeps a blog called All Things Sterling. Transparency. Accountability. Openness. Whatever you want to call it, it’s here to stay. Transparency is young, but contract transparency is an infant. This gives us the opportunity to set the agenda of what it really means and will look like for years to come. GovLoop has alreadyRead… Read more »
Great customer service starts right at the top of any organization – private or public. Top executives set the tone and the standards for customer service. When those top executives pay close attention and make customer service a priority, they create happy customers. Happy customers – better business. Nothing new about that. But have youRead… Read more »
Back in April, Facebook launched something called “Community Pages,” which far as I can tell, simply scrapes Wikipedia content and public status updates and populates the pages with “fans” who mentioned the page term in their profile. Thought your city didn’t have a fan Page on Facebook? I’ll bet it does. Your council’s been handwringingRead… Read more »
As we all know, despite the increasingly frequent use of social media tools by government agencies, managing this engagement remains challenging for many, especially at state and local levels. Last summer CTG began to explore this topic and what we ended up hearing often from government professionals that we interviewed was that they would reallyRead… Read more »
As the post-election smoke clears, we’re launching a small experiment on the Foreign Office Global Conversations blogs. On a number of blogs (for now, mostly the US ones, such as this one), we’re adding the comment functionality of Facebook Connect. So for now, we have different mechanics on different blogs, but this is by wayRead… Read more »
Research Reports 1. The Impact of Social Computing on the European Union (11/19/2009): Trends about user-centric and effective services as well as new forms of civic and political participation. http://ec.europa.eu/dgs/jrc/index.cfm?id=1410&obj_id=9410&dt_code=NWS 2. WEB 2.0 implications on knowledge management (2009): Web 2.0 can do more than broadcast messages to a wider audience. Through simple, user-driven tools, theyRead… Read more »
Exploring over the Internet I recently landed over the subject of incarceration around the world and rather landed myself into trouble of loosing two consecutive nights in sleeplessness. For here I am (we are) selling Open Governance, Social Media, Government 2.0 to a generation with social consciousness, and thinking how sweet the generation would beRead… Read more »
As some of you know, I have a new son, who is now almost 9 weeks old. I travel quite a bit (average 10 days per month away from home) and in order to limit the amount of nights that I am on the road, I have started setting little rules for myself: 1. TryRead… Read more »
There’s been a lot of talk recently about Facebookand their privacy issues, as well as their perceived attempts to ‘take over the web’ through their ‘like’ buttons and other integrations with their platform. As a result, quite a few commentators and influential social media types have announced that they are leaving Facebook, deleting their accountsRead… Read more »