by Donna L. Quesinberry National Writing Examiner (NWE) The precursor to the “Consultant’s Proposal (CP)” is good capture management recognition. It is essential in the enablement of quality consulting to excel in communication. Before writing a CP, the Consultant should have a verbal and mental agreement in place already that is the result of buildingRead… Read more »
As an employee (commerical or public service), it can be really invigorating to discover that your employer is a trend-setting (or following) participant in Web 2.0 practices. Your employer may actually market this, its “Web 2.0 expertise”. This seems to suggest your employer is current, relevant, amenable to open standards generated by a global communityRead… Read more »
Professor Philip Leith of Queen’s University Belfast School of Law has published Citizen Access to Sources of Law: Re-Engineering for e-Gov?, 1 EJLT: European Journal of Law and Technology no. 1 (2010). Here is the abstract: The better models of e-Gov posit high levels of informational communication between citizen and state. Unfortunately, in one area,Read… Read more »
The Social Network Service (SNS) NING Related Articles GBE101: strategies for business development under the social network umbrella GBE101: Podcasting – becoming a technological native GBE101: Wikis and Wikipedia GBE101: social network sites (SNS) by Donna L. Quesinberry Government Business Examiner On the 15th of March 2010, Jason Rosenthal moved from the Chief Operations OfficerRead… Read more »
My boss and I had an exchange last week that a couple hundred people overheard because it happened online: I wrote a blog about having a bad week at work, and she responded. To be honest, I wasn’t sure if her post made me feel uncomfortable or whether I was fine with it. I gaveRead… Read more »
I had the honor of chatting with the Boston SPIN group yesterday during their monthly meeting. The group, primarily engineering minded professionals, developers, QA, project managers, turned out to hear me discuss the topic of extending thought leadership positions via social media. Now, to be honest with you, I had expected to have a smallRead… Read more »
Over the past few months, many participants in #localgovchat have suggested government agencies are ready or should at least strongly consider having their frontline staff – the ones who answer questions on the phone, at the counters and via email everyday – start tweeting to citizens as a customer service option. Why not? They apparentlyRead… Read more »
In many cities, neighborhood councils have been established through a mix of citizen-up voluntary and government-led activities. Often established as non-profits, the resulting entities experiment with a mix of models and activities. My sense is that below the radar, often unregulated by open meeting laws or broadcast communication models, many are experimenting with social mediaRead… Read more »
I was involved in an interesting discussion today about how the government should measure the success of social media. Just how do you measure it? Certainly, there are tried and true statistics (page hits, numbers of fans, followers, minions, etc) but that doesn’t really measure success. Is it even viable impact data? I never visitRead… Read more »
I said, “Thank you” to a server. Response, “No problem.” Full stop, system crash, Reboot. By the time I got back up, she was gone. No further communication. Not much tip, either. When someone takes the time and effort to thank you, if you can’t acknowledge their effort, you are training them not to thankRead… Read more »