Does Empathy Soften — or Strengthen — Effective Communication?
The impact of the project will be substantial. Should you include a “sorry” along with the detour instructions?
Communications
The Joys (and Pains?) of Supervising Your Once-Upon-a-Time Peers
It’s challenging to transition from being a peer to supervising your former peers. Here are practical insights to make the change easier.
Making Connections, Modernizing Recruitment
To attract and retain a dedicated, talented, modernized workforce, government agencies must say the right things to the right people at the right time. Here are some effective ways to reach out.
Make a statement — or stay silent?
Is it better go on record regarding significant events or has issuing statements become fraught with risk for your agency?
The Lifelong Payback from Salary Negotiations
Contrary to popular belief, salaries in the public sector often are negotiable. There are many short and long-term advantages to negotiating.
The CX-EX Connection
Government agencies know that providing good customer experience is central to their mission, but much of what creates a positive experience takes place behind the scenes: It’s how happy public-sector employees are at their jobs.
Transforming Case Management to Deliver a Better Citizen Experience
In government, promoting positive citizen experiences poses unique challenges. Modern case management platforms, however, can help agencies rise to the challenge through greater visibility, control, and traceability of data and processes.
Guarding Security Amid Political Media Sensationalism
Navigating the delicate balance between ensuring security and upholding transparency in government is crucial for fostering public confidence and safeguarding the principals of democracy. Here’s why.
Embracing the Roles Your Agency Plays
Agencies play so many different parts in the lives of constituents. Here are six categories of government work that have distinct interactions with the public and ways of establishing trust.
Level Up Your Docs: Making Government Word Documents Accessible to All
Are your Word documents accessible to vision-impaired colleagues? A few simple steps can improve your written communications for those who use screen reader technology.