Communications

“Go! GovLoop for New Members”…& Old Pros!

Those who’ve been around for a while may have heard my story about coming up to speed on GovLoop and what I learned in the process (an early blog about it here). Seeking help, I reached out to Steve Ressler, who suggested doing a few basic things to get connected. Adriel Hampton, was also supportive.Read… Read more »

DoD Social Media Policy

Just Released: Official DoD Social Media Policy to “provide access to Internet-based capabilities” http://bit.ly/aEHMP8 So basically, it’s now official that DoD folks can access Facebook, YouTube, Twitter, etc. and establish official presences on these websites. What to expect: CIO: Will provide implementation guidance. After all, there is some tech involved in the proper use ofRead… Read more »

Twitterati – Who are your most influential followers and why?

Building on the recent list of Top 10 (more like Top 100) Gov’t Twitters to follow: http://bevusa.uservoice.com/forums/40979-general Who is your most influential follower and why? Who retweets your tweets most often? Which follower has the most followers? ETC. How do we measure success on Twitter in general? Broad outreach, targeted marketing, impact, etc.? Here’s myRead… Read more »

Meeting people where they are, the State Department does it right

I chatted with Bill May, the State Department Director of the Office of Innovative Engagement, on Friday. The State Department is on the leading edge of collaboration, of social media, understanding the need to balance engagement, transparency, security, and common sense. As expected, Bill understands all of this well, businesses and other agencies can learnRead… Read more »

DoD Publishes a Common Sense Approach to Social Media

The long awaited Department of Defense Social Media policy was announced with much fanfare Friday and it is an incredibly well thought out common sense approach that has public affairs officers world wide rejoicing. It has been a long time coming for the evangelists of new media in the ranks who have been battling forRead… Read more »

pleaserobme.com | Post Status Updates to Twitter at Your Own Risk #safety #crime

Neither Mashable nor pleaserobme.com are fresh on the scene with the common sense notion that criminals are just now getting active in social networking. Criminals have been using social networking sites as a form of communication in their criminal enterprises as well as a place to cultivate job leads (crime leads for those who didRead… Read more »

Customer Service Mantra: Listen, Respect, Follow

From my very first presentation about being a government web manager – way back in the mid-90s – I’ve said this: “if you listen to your audience, they will tell you what to put on your website.” Listening to your audience is absolutely the cornerstone of great customer service. But it doesn’t stop there. YouRead… Read more »

Collaboration tools saved 5 state parks, can it help your business or agency?

I was impressed when I read Nancy’s post on GovLoop detailing how social media saved five state parks in Virginia, a cost of $500,000 per year (https://www.govloop.com/profiles/blogs/how-social-media-helped-save?xg_source=activity). I was so impressed with what I read that I wanted to follow-up with Nancy to better understand the original thinking behind these social efforts, the cost, andRead… Read more »

Archiving Social Media – Comprehensive Resources on GovLoop and Beyond

Earlier today, I saw this tweet from GovLoop Founder Steve Ressler: So I did a quick search of GovLoop and found a TON of content and conversations (see below). Also, I started creating a GovLoop Guide on Archiving. Want to help me finish it? Send me a message. GOVLOOP RESOURCES >>>BLOGS • Email, records, content,Read… Read more »