Jack Lew, Deputy Secretary for the Department of State, moderates a session on Maximizing Technology Return on Investment at the White House Forum on Modernizing Government. See breakout sessions on Transforming Customer Service in the Customer Engagement Forum.
[Note: This was originally posted to my blog 7/10/09] Just to be clear, this is not an abstract example. While I employ this methodology for a number of communities and topics, the one I will use as an illustration here is what is generally referred to as “Government 2.0”. Also, you may notice that thisRead… Read more »
Opening Session: Closing Session: See the in depth session on Customer Services in the Customer Engagement Forum. .
Originally posted on Online Odyssey With Gov2.0 LA days away where open gov, cloud computing, gov2gov collaboration and more will be discussed, I find myself increasingly, and ironically speaking and championing more and more Web 1.0. Yes, it would seem that despite my Gov 2.0 attachments and engagements I am a Web 1.0 champion. Now,Read… Read more »
The good folks at Lithium asked me to weigh in on the future of Social CRM, Social Strategies, Government 2.0, throughout 2010. I tried to avoid the hype cycle with my predictions and wanted to share them with you. I guest posted on their blog but also wanted to share my thinking directly with youRead… Read more »
A proactive business owner understands that communication and problem solving is key to having a growing and thriving business. These three tips will help you to continue in your trek towards entrepreneurship. Invest Time in Problem Solving (and Prevention) The best way to solve a problem is to get to the root of the problem.Read… Read more »
My friend Fred puts together this awesome privacy news highlights and said I could cross-post… So here we go: Privacy News Highlights 23–31 January 2010 Contents: US – NH House Passes Bill Banning Fingerprint IDs. 3 CA – B.C. Names Acting Privacy Commissioner 3 CA – Privacy Commissioner Launches New Facebook Probe. 3 CA –Read… Read more »
To anyone who has ever served in the military, changes to plans are as commonplace as breathing. We even have a type of order for that helps us handle sudden shifts in direction. FRAGOs (fragmentary orders) are used throughout the military planning process, but usually end up as the “oh crap!” type of order thatRead… Read more »
The older the profession, the less likely they are to make great use of social networking. Although clearly demonstrates that not everyone has a problem with social networking. Okay, come on, it’s Saturday morning and I couldn’t resist. I was excited to chat with Abbie Fink at HMA Public Relations. Abbie Fink is Vice PresidentRead… Read more »
Bernie’s Transportation Communications Newsletter (TCN) – January 29, 2010 Finally! Intercity High-Speed Passenger Rail Service Coming to the US! Winners of HSR Grants Announced;