The other day I was having lunch with Rich Dougherty, the CEO of Expert Choice, a collaboration software company in Arlington, VA that is a client of mine. We were discussing the trends towards a more transparent and collaborative federal government. I decided to record it with my iPhone and turn it into an interview.Read… Read more »
The Alexandria Chamber’s Internet Engagement Forum is a project Joe Shumard and I are leading to see how far we can get Chamber members to take advantage of the Internet. At our meeting yesterday, there was a lot of interest in moving forward…by extending current practices. We had several people who were experienced in emailRead… Read more »
I had a few inquiries about Mecklenburg County’s Twitter use, so thought I’d post examples – @MeckCounty The County Manager recently visited the Thomasboro Community of Shalom seeking feedback on the upcoming county budget: http://bit.ly/drYi74 (Ties in with our use of a Mecklenburg YouTube channel.) @meckhealth Save the date. Mecklenburg County Public Health Forum HealthyRead… Read more »
You might like to read this News report from the ABC http://www.abc.net.au/news/stories/2010/02/03/2808495.htm?section=justin It seems the situation in regard to social media is just as inconsistent at the political level in Australia as it is in the public service. What are the implications for Gov 2.0? Not good I suggest.
First things first…I’ve decided to see if I can incorporate govloop into my daily routine. There’s so much content I want to read, it’s hard to wedge something else in. So here goes… When something new emerges, a typical government reaction is to ask “what’s our policy?” It must be in our DNA or something.Read… Read more »
William Lynn, Deputy Secretary for the Department of Defense, moderates a session on Streamlining Operations at the White House Forum on Modernizing Government. See breakout sessions on Transforming Customer Service in the Customer Engagement Forum.
Jack Lew, Deputy Secretary for the Department of State, moderates a session on Maximizing Technology Return on Investment at the White House Forum on Modernizing Government. See breakout sessions on Transforming Customer Service in the Customer Engagement Forum.
Scott Gould, Deputy Secretary for the Department of Veterans Affairs, moderates a session on Streamlining Operations at the White House Forum on Modernizing Government. See breakout sessions on Transforming Customer Service in the Customer Engagement Forum.
[Note: This was originally posted to my blog 7/10/09] Just to be clear, this is not an abstract example. While I employ this methodology for a number of communities and topics, the one I will use as an illustration here is what is generally referred to as “Government 2.0”. Also, you may notice that thisRead… Read more »
Opening Session: Closing Session: See the in depth session on Customer Services in the Customer Engagement Forum. .