GovLoop and Code for America are pleased to announce the winner of the CityCamp Challenge! And the Top 4 vote-getters are: * City Sourced (1,146 votes) – Muni Rep – Being finalized * SeeClickFix (1,061 votes) – Muni Rep – Rob Smuts, New Haven, Connecticut * GraffitiTracker (359 votes) – Muni Rep – John Ewing,Read… Read more »
What is your Customer Service Vision for 2010? We all make New Year’s Resolutions for ourselves. We envision what we might accomplish or become. What about a customer service vision for your organization? Regardless of how good your customer service is, service quality can always be improved. Service improvements in 2010 are the quickest wayRead… Read more »
As many of you know I had my 2010 Social Media and CRM Planning Survey open until the end of the day yesterday. As promised, I wanted to share the results of the survey. Here is my summary: •148 people responded to the survey. The sample set is small but provides another data point forRead… Read more »
(Previously posted to my private blog: A Minute with Mei.) Anonymous; do you remember Anonymous? This was the name of the commentor to many a posted article. Anonymous. Anonymous has been seen less and less. Just a few short years ago, we were not recognized on the Internet. The Internet was this vast playground whereRead… Read more »
This post originally appeared on my external blog,“Social Media Strategery.” As many of you know, here at Booz Allen, we’ve got an internal suite of social media tools available on our Intranet – hello.bah.com. While it’s garnered a lot of publicity, won awards, and really changed the way we think about virtual collaboration here, IRead… Read more »
The cry for open government is rising and elected officials are delivering. But in the zeal to throw open the doors to the records vault, no one bothered to fully understand the impact except for those of us who actually work for government. But no one wants to hear from us. Politicians only care aboutRead… Read more »
I had the pleasure of chatting via e-mail with Senator McCoy about the power of social media and open government. If you do not yet follow Senator McCoy on Twitter, you should. She is refreshingly approachable and someone from whom you can learn a lot. Q. From a high-level perspective, what are the reasons thatRead… Read more »
Boeing and Northrop on the tanker program as well as Pratt and GE on the JSF engine program have started to use Social Media to promote their solutions. I reviewed their efforts at http://ow.ly/TLJ0, but I wanted to know your opinion of this approach. What do you think?
As government communicators, we have a responsibility to inform the public. But with unlimited acess to low cost, high impact multi media tools, it’s difficult to keep the reigns tight and steer away from propagandaizing our communication efforts. Do you experience this challenge with your governmental organization?
FOSE AND GOVSEC, U.S. LAW ANNOUNCE SPECIAL PROGRAM ON INTERNATIONAL CYBERSECURITY ISSUES AND INITIATIVES Speakers to Focus on Global Approaches to Counter Cybersecurity Threats FALLS CHURCH, Va. – January 6, 2010 –1105 Government Information Group, the leading provider of integrated information and media for the government information technology (IT) market, today announced it is addingRead… Read more »