The release of the Open Government Directive on December 8, 2009 has prompted many Agencies to wrestle with what a comprehensive Open Government Plan for their Agency would look like. According to the Directive, Open Government Plans are due for each Agency in 120 days. (The Sunlight foundation provides a good high level summary ofRead… Read more »
So just got an opportunity to tell “The GovLoop Story” to Israel government officials who are looking how to use social media and social networking in their own country. Actually, Israel has created its own community based on the GovLoop concept and I felt honored by saying GovLoop was an inspiration. After my talk, IRead… Read more »
When I ask those in Government what models they follow for Open Government I regularly hear Massachusetts, and the Governor’s office in particular. I reached out to the Brad Blake, Director, New Media & Online Strategy for the Governor, and he was kind enough to spend a lot of time responding to these questions. WhileRead… Read more »
If you are a long serving computing practitioner who has been through mainframes in data centres to mini computers in departmental computing and then to PC Networks and IT you might just recall hearing about Conway’s Law. Well its coming back again as we move into Clouds! Melvin Conway thesis http://www.melconway.com/research/committees.html that gave birth toRead… Read more »
Even with my recent blog posts about the social media landscape, said landscape continues to morph at warp speed and we are seeing more and more videos everywhere; on business sites, news pages, personal websites, video hosting sites, mobile devices, social networks, blogs, cell phones, email and postings to video portals, and posting for clients.AsRead… Read more »
OpenGovPlayBook Live Stream: http://www.ustream.tv/channel/opengovseries and Twitter
A little more than a year ago, the Federal Web Managers Council issued a ground-breaking white paper entitled, “Putting Citizens First: Transforming Online Government.” Yes, I’ve referenced it many times. But as we begin a new calendar year, it’s a great time to take a fresh look at those 6 terrific Customer Service Standards thatRead… Read more »
GovLoop and Code for America are pleased to announce the winner of the CityCamp Challenge! And the Top 4 vote-getters are: * City Sourced (1,146 votes) – Muni Rep – Being finalized * SeeClickFix (1,061 votes) – Muni Rep – Rob Smuts, New Haven, Connecticut * GraffitiTracker (359 votes) – Muni Rep – John Ewing,Read… Read more »
What is your Customer Service Vision for 2010? We all make New Year’s Resolutions for ourselves. We envision what we might accomplish or become. What about a customer service vision for your organization? Regardless of how good your customer service is, service quality can always be improved. Service improvements in 2010 are the quickest wayRead… Read more »
As many of you know I had my 2010 Social Media and CRM Planning Survey open until the end of the day yesterday. As promised, I wanted to share the results of the survey. Here is my summary: •148 people responded to the survey. The sample set is small but provides another data point forRead… Read more »