Communications

Thoughts from Chris Hughes – co-Founder of Facebook

(photo courtesy of Bisnow) I attended a fascinating event this past Wednesday where Chris Hughes, co-founder of Facebook discussed the “new information revolution.” The Washington Business Journal did a great write-up that I think is worth sharing. But first, take a closer look at the photo taken back in 2004 @ Harvard. Chris Hughes isRead… Read more »

Project of the Week: UN Public Service Awards

What South Korea, Oman, and Slovenia can teach us about Gov 2.0 GovLoop inspires me. The idea of a network of people working to make governance more transparent, more effective, more efficient has an energizing effect. I’m glad to be a part of it, and know you are too. We’re a part of something biggerRead… Read more »

Twitter and government

Following on from yesterday’s post about the guide to using Twitter I have written, I thought it might be useful to share the slides from the talk I gave to the Online Information conference in London. Twitter and government View more presentations from davebriggs.

Now PR & Social Commerce.

Are you getting the buzz on the street real-time from Social Context? I propose to my fellow GovLoopers, PR professionals and academia a need to examine and discuss the gap between our traditional media, journalism and public communication training and practices with an opportunity to strategically plan for the concept of Nowism or better yetRead… Read more »

Free guide on Twitter for government

I’ve put together a handy quick-start guide to Twitter for people who work in and around government. I have had loads of requests for this, from people who can see that Twitter is taking off in a big way, but who also just can’t quite make their way around the service enough to make theRead… Read more »

Vote @Astro_Mike: Tweet of the Year!

Vote for Twitternaut @Astro_Mike Massimino’s first tweet from space for “Tweet of the Year” in Mashable’s Open Web Awards Social Media Edition. You can vote once a day through December 13th. Find out more about NASA’s first Massimillionaire. Let your vote send this message: When we tweet from space, everyone listens.

Focus on Quality Service Delivery

Customer Service in government is different from private industry, primarily because our customers are not always right. Many government services are enforcement or regulatory in nature. There are lots of rules to follow, and some of our customers may be in violation of those rules. So how can we still provide great service? Focus onRead… Read more »

How-To: Use Ping.fm, Yahoo! Pipes, & Twitterfeed for RSS to social media aggregation

Recently, last week in fact, I wrote a little how-to on setting up a combined RSS feed using the free services of Yahoo! Pipes. You’ll recall I went step by step on how to take four different RSS feeds from different blogs and multiple contributor/comments to push them into one single RSS feed containing onlyRead… Read more »