Come on into a real collective intelligence environment – FedW
We are in Google Wave. If you don’t have an account there. There are two good places to start with joining – one in Facebook and one in Google Groups. Hope to see you there. Mike
Communications
Twitter and government
Following on from yesterday’s post about the guide to using Twitter I have written, I thought it might be useful to share the slides from the talk I gave to the Online Information conference in London. Twitter and government View more presentations from davebriggs.
Now PR & Social Commerce.
Are you getting the buzz on the street real-time from Social Context? I propose to my fellow GovLoopers, PR professionals and academia a need to examine and discuss the gap between our traditional media, journalism and public communication training and practices with an opportunity to strategically plan for the concept of Nowism or better yetRead… Read more »
Free guide on Twitter for government
I’ve put together a handy quick-start guide to Twitter for people who work in and around government. I have had loads of requests for this, from people who can see that Twitter is taking off in a big way, but who also just can’t quite make their way around the service enough to make theRead… Read more »
Vote @Astro_Mike: Tweet of the Year!
Vote for Twitternaut @Astro_Mike Massimino’s first tweet from space for “Tweet of the Year” in Mashable’s Open Web Awards Social Media Edition. You can vote once a day through December 13th. Find out more about NASA’s first Massimillionaire. Let your vote send this message: When we tweet from space, everyone listens.
Focus on Quality Service Delivery
Customer Service in government is different from private industry, primarily because our customers are not always right. Many government services are enforcement or regulatory in nature. There are lots of rules to follow, and some of our customers may be in violation of those rules. So how can we still provide great service? Focus onRead… Read more »
How-To: Use Ping.fm, Yahoo! Pipes, & Twitterfeed for RSS to social media aggregation
Recently, last week in fact, I wrote a little how-to on setting up a combined RSS feed using the free services of Yahoo! Pipes. You’ll recall I went step by step on how to take four different RSS feeds from different blogs and multiple contributor/comments to push them into one single RSS feed containing onlyRead… Read more »
Gov 2.0- Call it what you will. Labels, language, and the need for a compelling vision
It is emblematic of the times that nascent Gov 2.0 is without adequate descriptors readily accepted and simply described. This has less to do with the availability of labels than the fact that Gov 2.0 is a ship without a rudder— it still lacks a unifying theme and clearly articulated purpose behind the Gov 2.0Read… Read more »
Electronic Records Management trends
AIIM Electronic Records Management Trends View more presentations from Atle Skjekkeland.
Radicalize Your Suggestion Box
Cross-posted from Wired to Share While many government organizations are still struggling with the applicability of social media tools to their mission, there’s one area for engagement and improvement that jumps right out: bringing collaboration to the traditional suggestion box. What are some of the ways that agencies use a suggestion box? What are theRead… Read more »