This is a cross-post of: http://dotgov.com I attended an eGov seminar some years ago. One of the speakers was a city webmaster and he kept raving about Twitter. At that time, Twitter was still pretty new and mainly used to tell your friends that you had a bad hair day. His presentation set the toneRead… Read more »
A software problem that caused flight delays across the country today was not the first serious hiccup Federal Aviation Administration computer systems have suffered in recent years. FAA officials said the problem had been resolved by mid-morning, after causing disruptions for about five hours. The glitch made it impossible for airlines to enter flight planRead… Read more »
The Army is probably about as stratified and hierarchical an organization as you will find where everyone has a place in the system from Private to General. That system has existed for literally thousands of years but I believe the social media revolution is creating a virtual flattening like never seen before where anyone withRead… Read more »
A significant difference between wikis created now and those created two-to-three years ago is the advent — and proliferation of — social media. Facebook is no longer used only by college kids, and Twitter results now show up on Google searches. What a change! In order to build a community, you must be able toRead… Read more »
Team R visited Specialty Fertilizer Products today to learn about their best business practices. All I can say is Wow! Upon entry into the facility I was jealous. The office spaces are gorgeous. Very spacios – warm and inviting. Not to mention that the location is in the middle of a shopping center. Now weRead… Read more »
EPP Team A visited the Kansas City Federal Reserve Bank and met with the Director of Public Information and Bank Historian and with the Senior Vice President and Director of Research. We learned that the Kansas City Fed has led the federal reserve bank system in reinventing the mission of field offices from check clearingRead… Read more »
November 17, 2009- Benchmarking Week – Kansas City, MO.- Novmeber 15-20, 2009 The 2010 Executive Potential Program (EPP) met in Kansas City to gain experiences and information on the benefits of “benchmarking”. A group of 130 professional federal employees began the week with enlighten presentations by the Kansas City Mayor and Chamber of Commerce. TheRead… Read more »
November 17, 2009- Benchmarking Week – Kansas City, MO.- Novmeber 15-20, 2009 The 2010 Executive Potential Program (EPP) met in Kansas City to gain experiences and information on the benefits of “benchmarking”. A group of 130 professional federal employees began the week with enlighten presentations by the Kansas City Mayor and Chamber of Commerce. TheRead… Read more »
Two recent articles jumped out at me this week. The first is an article in Government Executive Magazine summarizing the results of a recent Gallup poll on citizens’ satisfaction with their government. They aren’t. The second was a blog piece by Alex Hawkinson on Social Media Today: “Why Customer Service Is the New Marketing.” OK.Read… Read more »
Team Q’s Team Building (Realtionship) Phase 1. Introduction & dating phase = BONDED!! 2. Wedding Planning & Honeymoon phase = Gold Star. The men in the team were very cooperative and agreed with the color selection of the PowerPoint slide designs. 3. Marriage & House Settlement – TUNE in and follow us thru Twitter onRead… Read more »