Last week, I published my assessment of what’s happened in the past year to implement the Federal Web Manager Council’s White Paper: Putting Citizens First – Transforming Online Government. Since then, I’ve been thinking about what could kick-start real progress in implementing the vision of this paper…and a broader government-wide commitment to Citizen Services. SoRead… Read more »
There are so many nifty Twitter tools out there, but my enthusiasm was always dampened for the ones that asked for my Twitter username and password. Why on Earth would I trust them? If they were really that good, I would use them and then immediately change my password. Then Twitter introduced OAuth, named forRead… Read more »
“We shouldn’t be afraid to fail.” “Let’s make smart mistakes.” At TWTRCON DC in October, I had an inspiring and enlightening conversation with Air Force Emergency Technology Chief Capt. Chris Sukach. Capt. Sukach not only gave real-world examples of Gov2.0 success and failure, she addressed the need to have a culture of “smart mistakes” head-on.Read… Read more »
As noted in Part 3 of this series, the vast majority of social media websites allow users to identify who they work for as well as other information about their employment. If employees complete this information, they are to some degree acting as representatives of the organization and all of their posts may reflect onRead… Read more »
Hi everyone, I just wonder if anyone met examples of web 2.0 in government use or in citizen activity in Central and Eastern Europe. Currently I am doing research “Citizen speak out” about experience of CEE societies in new media use for citizen communication, interaction, mobilisation etc. I didn’t find yet good examples although socialRead… Read more »
My conclusion (and this isn’t a legal opinion so don’t take it as such) is that the Courts may not view social media sites as a public forum. They may even go so far as to say it is government speech. I will say that the following from the Washington State Attorney General’s facebook pageRead… Read more »
Everyone (or almost everyone) is busy participating in some form of Social Media these days. How many of us have Facebook, Titter, MySpace accounts and have sent (or received) friend requests from coworkers? Probably plenty! I understand that lawyers now warn against bosses who “friend” subordinates, as it is known to intensify workplace grievances asRead… Read more »
The line between personal and work-related use of social media tools is often not easily distinguished. However, creating some distinction is advisable because it helps employees understand what communications and actions will impact their employment. For instance, Facebook is often considered a personal social network unrelated to business. However, one piece of information a FacebookRead… Read more »
One of my guilty pleasures in life is “The Incredibles” from Disney/Pixar. There are so many great life lessons in there for adults as much as kids that I probably watch it more than my little ones do. As a public affairs professional I am constantly reminded of scenes from the movie in my dailyRead… Read more »
“Communication leads to community, that is, to understanding, intimacy and mutual valuing.” – Rollo May Effective communication is a cornerstone of any transformation project. It is basic Transformation fuel. Without effective, people-centered communication, our Transformation efforts will sputter, lurch, and eventually grind to a halt. I recently sent an email to a number of friendsRead… Read more »