You Lie 2.0: How disrespect can get you thousands of new friends and a million dollars At first, Congressman Joe Wilson’s outburst during President Obama’s health-care address looked like a career killer. Members of both parties blasted him for his dramatic breech of decorum, and most Americans, regardless of ideology, reacted with disgust. But theRead… Read more »
I’d like to invite you to check out a few of the ways we’re using social media here at EPA. This isn’t all of it, and our uses are expanding rapidly, but it’s a good start. I’m also not getting into great detail about whether I think each effort is successful – that’s not myRead… Read more »
I just got info on Federal Wave this week and wanted to help spread the word: https://www.govloop.com/profiles/blogs/have-you-heard-about-the-fed http://www.facebook.com/group.php?gid=148337800196&ref=ts#/group.php?gid=148337800196 https://www.intelink.gov/wiki/Federal_Wave (gov’t only)
I first got introduced to Rock Creek Strategic Marketing during Gov 2.0 Camp when I met a rad dude named Scott Johnson. His team helped me out with a new slick GovLoop banner and generally awesomeness and also introduced me to some of his great staff like Meagen Ryan who we are featuring as GovLoopRead… Read more »
As part of the “celebrations” of this week, Customer Service Week, I am attending various Customer Service related webinars. Whenever I attend similar functions, I get extremely agitated by the constant pounding of the use of empathy; and the term is used incorrectly. I have been in Customer Service for the last 22 years. InRead… Read more »
It’s the age-old question: how do businesses, individuals, and causes find new ways to solve new or lingering problems? Where do the best ideas emerge from? If things have been done a certain way for as long as can be remembered, how does one think about a problem/opportunity differently? I discovered some insight into howRead… Read more »
The Advanced Learning Institute Needs Your Vote! Help us choose the best city to host our next Social Media for Government – March 22-25, 2010. Please choose ONE city from these choices: Phoenix, Dallas or Atlanta. Which one is the most accessible and has a wider government draw? Please post your choice on the SocialRead… Read more »
Have you seen the latest issue of the U.S. General Service Administration’s Intergovernmental Solutions newsletter? It’s chock full of great articles aimed at improving communication between public servants and citizens. I have embedded it below for you to view or download. Do you have any thoughts about the articles? Engaging Citizens Originally published at theRead… Read more »
From the Government Business Examiner Continued from part one-Department of Defense (DoD) Business Transformation Agency (BTA) EP&I Title 5 violations – part one Continued from part one Not only were tax dollars wasted, but the waste was sanctioned by leadership. And, with the mission of the warfighter a main BTA proclamation, it has occurred toRead… Read more »
The new AIIM Records Management Industry Watch survey is now available. The survey can be downloaded at THIS LINK. The survey results are free, but you must register first. Overall, our findings show that in most organizations, electronic records are still taken less seriously than paper records. Responsibility for applying good records management practice toRead… Read more »