Across industry and government agencies, social media has transformed from a ‘nice to have’ to an essential component of information delivery, communications and service strategies. By developing a centrally managed social media strategy that empowers personnel across the agency to interact with citizens as they need to, agencies can enhance the citizen experience and create… Read more »
So, how can you tell if you’re treating another female coworker unfairly? Well, it’s not exactly easy to pinpoint micro aggressions, but it’s important to try, and GovFem is here to help.
Content is called king for a reason. Make sure the internet can see your actual content, not just a link.
Through my own experience and study of psychology I regard each major personality type by how the individual recharges their battery. The extroverted charge up by being around people and activity and the more introverted prefer solitude and quiet
What is causing the perception of improvement in government’s CX abilities and efforts?
As a govie, I often find myself framing things as a letter in my mind that starts with “Dear U.S. Taxpayer.”It’s a great way to remind myself that what I’m working on is connected to something larger.
As leaders moving through tumultuous or challenging times, our instinct is to reassure staff who are worried about uncertainty and potential problems that lie ahead. Although our intentions are good and our inclination is to help, we often want to come to the rescue. An alternative to being a fixer is to simply help our… Read more »
British poet, David Whyte, once noted, “A real conversation always contains an invitation. You are inviting another person to reveal herself or himself to you, to tell you who they are or what they want.”
While most agencies and government offices focus their online communication efforts via Facebook, Twitter, YouTube and Instagram, there is an extremely valuable platform that these offices can take advantage of. It’s the four letter word…B-L-O-G.
At GovLoop’s recent GovUp, a new series of after-work career and leadership development workshops, we heard from Leadership Coach Andy Gingrich. He explained how “the secret sauce of requests” can help transform communication, even in the most confrontational of situations. He also walked us through an exercise to prove it.