Communications

Greenies’ Guide to GovLoop Favorites

Like many people, I like to know what friends find interesting, especially when it leads new places. While Twitter and other sites are great for that, you can also browse the profiles of GovLoop friends to see what’s got their attention. Looking for posts with lots of comments (usually tagged “mostcomment”) is fine, but you’llRead… Read more »

Sweet Gov Conference Tweets – Participation Camp (#pcamp09) Part 2

Participation Camp Twitter Stream: June 27, 2009 (continued) 4:00 pm Silona: If you are transparent about your strategy you can build the right kind of community to police itself! #pcamp09 remind me of talks w @jwales 4:00 pm sdohrn: RT @counti8: I feel @markelliott’s pain re: talking about strategy before talking about the tech withRead… Read more »

Sweet Gov Conference Tweets – Participation Camp (#pcamp09) Part 1

Participation Camp was organized to provide the spark for an explosion of sharing, experimentation, and collaboration around this question: Democracy is a game in which we all make the rules. How do we make this serious game more inclusive, more fair, and more fun? Participation Camp Website Here’s the Twitter-related stats followed by the TwitterRead… Read more »

Customer Service – Communicating with Humans

Recently, I read Tracy Valentine’s blog lamenting the demise of great customer service. This prompted me to think about Web 2.0, and all the tools we have available to make customer service better while still giving it a “human touch.” Even when you may not actually be “speaking” to a human, you may still beRead… Read more »

Future Public Servants and their Blogs

This post originally appeared in my blog about Government 2.0 at the Kennedy School,We the Goverati Maps + blogs + the Citizen + the Kennedy School Student Government (KSSG) + the Government 2.0 club + Kennedy School students across the globe for summer internships = new mapping and communications initiative from the Kennedy School. VictoriaRead… Read more »

Sweet GovTweets 06.27.2009

Good morning! I am still a little behind, but I’m begging for your mercy …;) I have trouble deciding how to handle FollowFriday. I have been screening it out entirely due to space constraints, but we were missing some great contacts. So today, I am trying something new. I tried to leave the first mentionRead… Read more »

The agency considers Twitter

We’re exploring Twitter. KDOT has issued area-specific road/traffic/weather tweets for several months, thanks to the foresight of Tom Hein, our Wichita public affairs manager. Tom was hip to Twitter early on, way before me, and was issuing road update tweets even before K-TOC launched. Kim Qualls started doing the same thing for Kansas City andRead… Read more »

Sweet GovTweets 06.25.2009

Yes, 06.25.2009 … I am running a bit behind. What with Farrah and Michael and Cap and Trade … what’s a girl to do? Oh, and I have a suggestion for our next GovLoop Project of the Week: Design a comprehensive, fool-proof way to rid my roses of Japanese Beetles … I can not tellRead… Read more »

Sweet Gov Conference Tweets – Social Media Strategies for DoD and Government (#idga)

Social Media Strategies for DoD and Government held June 23-25, 2009 at the Hilton McClean Tyson’s Corner (IDGA = Institute for Defense and Government Advancement) Here are the Twitter-related stats for this conference followed by the Twitter stream: * 765 tweets * 49 contributors * 109.3 tweets per day * 86.8% come from “The TopRead… Read more »

Initiating a Corporate Social Media Presence – Unleash Your Inner Star Power

Social Media’s a scary animal, especially for companies or organizations that are accountable to stakeholders, policy, law or any other governing entity that exists to mitigate risk. Also, social media is an online collaboration channel and tools domain that’s most appropriately and effectively utilized by humans, i.e. individual personalities (preferably employees) – vs. corporate personasRead… Read more »