The City of Asheville: Driving Conversations With Dashboards
Cities and states have realized a need to fine-tune the ways they ensure everyday citizens could access data and make sense of it.
Communications
Customer Service in Action
GovLoop spoke with representatives from TSA and OPM to learn how federal agencies have prioritized and improved customer experience.
50 Cups of Coffee This Year
Setting the goal of having coffee with 50 people forces you to be clear about your goals.
How to Conduct a Productive Meeting
It should be said though to managers that even with meetings being a mainstay in the work setting to keep people and projects on track, it does not mean that getting together should be a long and arduous task. Meetings can and should be an effective way to communicate information and to keep projects on… Read more »
Improving Public Safety With Information Sharing
The ability to quickly and effectively share information across the criminal justice system can be a matter of life or death.
The Benefits of Improv for Government Officials
“Imagination is more important than knowledge.” – Albert Einstein (The genius professor was right, but perhaps someone should have bought him a comb.) In order to have effective governance skills, government officials must be able to listen organically, navigate change wisely and be flexible in creative problem solving. Listening is about really taking in whatRead… Read more »
Between Mavens and Mansplainers: A Guide to Better Meetings
In government, no one really accomplishes anything all by themselves, which means that meetings are a fact of life. You can make them more or less successful by taking steps to learn the behaviors that aid or inhibit your efforts.
3 Things to Know About Forming Alliances and Making Friends
Actively creating friendships may not seem such a weighty thing among all the other demands of work but can be important when trying to accomplish work across departments
How to Nurture Work Relationships
If we work to build a safe, trusting rapport with our colleagues when there are no problems, it will serve as an important foundation when trouble, difficulty and conflict arise.
Don’t Be a Turkey in How You Show Appreciation this Thanksgiving
Team leaders are often encouraged (“bombarded” is actually a better word) to communicate appreciation to colleagues during the Thanksgiving holiday season. Expressing thanks for a job well done is sure to be received well, right?Not necessarily.