Communications

Focusing Gov 2.0 Within

This week I caught up with Lynn Dean to talk about the impressive evolution of the Transportation Security Administration’s Idea Factory and get the scoop on the organization’s wisdom. As a communications strategist, Dean knows how important it is to engage every audience. “When people think about social media, they assume communication always means external,Read… Read more »

How Australian journalists are using Twitter

Republished from eGovAU. If you’ve been attempting to advocate the use of Twitter for your Department or Agency, as I know a couple of people have been attempting to do, this article by MediaShift on How Journalists Are Using Twitter in Australia provides some large calibre ammunition. So does this Internal Comms Hub report discussingRead… Read more »

Twitter Guidelines for Local Government

Below is a near-final draft of Roanoke County, Virginia’s Twitter Guidelines. This is structured as a working guideline document to help guide our local county departments on how to implement Twitter, appropriate usage, while lending some oversight authority to our Web 2.0 Working Group (cross-departmental collection of Web 2.0 geeks). Our county could probably fieldRead… Read more »

Learning to fail @ ACT/IAC’s Management of Change

Earlier today, at ACT/IAC’s Management of Change conference in Norfolk, VA, lunch featured NYU adjuct professor Clay Shirky. With two of my recent posts on my personal blog — DCSpring21 — referencing his thoughts and ideas, I’ll admit a certain sense of pride knowing more about the speaker’s thoughts and leanings on “new media” thanRead… Read more »

How not to do it: Public Transport Authority

This is a post from a personal eGov blog I started a while back, but never found the time to really devote to it. I’m going to start a semi-regular feature piece here, at the moment under a working title of how not to do it. I want to make it crystal clear from theRead… Read more »