Where Data Makes a Difference, Pt. 1

Data takes an increasingly important role in the business of government. Here are some ways agencies are using data to improve their services.

Making Tax Filing Simpler Via Civic Tech

In 2024, American taxpayers for the first time could file their tax returns online with the Internal Revenue Service for free, and two states launched similar pilot programs that promote state integration. It’s an example of how innovative technology can directly improve people’s lives.

Government Social Media Doesn’t Have to be Boring

Some agencies have risen to the challenge of social media — spectacularly. Here are some great examples to inspire and amuse.

When Resistance Meets Resistance – the Change Leader Trap

Feedback about a new approach isn’t always resistance — but resistance is always feedback.

The Powerful Role of Ongoing Feedback in Fed Gov Workplaces

Regularly scheduled dialogues between staff and supervisors can foster a culture of open communication, professional growth, and high morale and engagement.

Engaging Employees and the Public in Federal AI Projects

Involving employees and the public in federal AI projects is essential for fostering transparency and trust. Here are six steps to help.

Lessons Learned in Navigating VA Disability Claims: A Guide for Veterans

Veterans often find it challenging to file VA disability claims, but Veteran Service Organizations (SVOs) can help. Here’s a step-by-step guide to maximizing what they offer.