While most agencies and government offices focus their online communication efforts via Facebook, Twitter, YouTube and Instagram, there is an extremely valuable platform that these offices can take advantage of. It’s the four letter word…B-L-O-G.
At GovLoop’s recent GovUp, a new series of after-work career and leadership development workshops, we heard from Leadership Coach Andy Gingrich. He explained how “the secret sauce of requests” can help transform communication, even in the most confrontational of situations. He also walked us through an exercise to prove it.
In government, there has been a growing respect for the world’s oldest form of communication: storytelling. Storytelling is a vibrant way to persuade, entertain, inform and inspire your team. And even more important than storytelling is story sharing.
The Secret Lives of Public Servants is a three-episode documentary web series that explores the creative hobbies of public service workers outside the 9-5. Each episode profiles a different public servant and looks at what they do for their day jobs and then what they do in their “secret life”.
For government, the task of effectively communicating with customers can feel overwhelming. But with the right approach, agencies can tackle all of these objectives while also effectively engaging users.
It is important to eliminate unneeded distance between managers and those that they manage while retaining appropriate authority in the area of power distance.
These simple strategies – inspired by Leslie Knope herself – can help you enhance your social media presence and promote your brand and engage your community.
From answering business registration questions for citizens like me to streamlining procurement for city officials, chatbots can make governments more efficient and accessible in six ways.
Providing good customer experience is hugely important and impacts all other government services. But for many agencies, improving customer experience remains a low priority.
What do you do for a living and where do you work? You’ve probably been asked those two simple questions innumerable times during job interviews, varied professional events, and social, alumni and family gatherings. But have you ever carefully prepared compelling answers to those questions?