Communications

This One Trick Will Help You Better Define Your Customer

As government communicators, we’re best serving the public when we’re thinking about our customers as smaller groups — defined, just for example, by geographic location, specific needs or languages spoken — and communicating directly with those groups. Simply put, our services are more impactful when our audiences are understood.

These Govies Have Amazing Stories

Each year we hold a Speaker Contest for government employees to share their public service story at the Next Generation of Government Training Summit. This year we had over 100 entries, a panel of government experts selected 10 finalists and it’s now up to you to vote on your top three! Customer Experience: Dragging anRead… Read more »