In this video interview, experts from Actionfigure discuss the General Transit Feed Specification (GTFS), how it underpins real-time rider information, and where agencies can find help managing it.
People often learn they’ve lost access to social services benefits when they try to access them and fail. An innovative Louisiana program helps change that by sending text message reminders about deadlines, submission requirements, and other concerns.
AI is transforming how local governments serve residents. By 2026, accessible, AI-powered tools will define responsive government.
When citizens have positive, efficient interactions with government services, it fosters transparency and confidence in public institutions. By prioritizing customer experience (CX), agencies can reduce frustration, improve accessibility, and ensure that services meet the needs of diverse communities. During this month’s CX Community of Practice, we invited Marisa Mellema, Senior Manager, Digital Experience Team, KingRead… Read more »
Policy debt is one of government’s greatest modernization barriers. Policy hygiene cycles enable modernization that is built on clarity, not clutter.
Governments need to make sure digital transformation benefits everyone. Bridging the tech divide means change doesn’t leave any residents behind.
Governments are racing to embed AI into public service. But while algorithms accelerate decisions, they also erode something far more valuable: trust.
Build community trust by understanding residents’ demographics and digital needs to ceate equitable, connected and resident-centered services.
Agencies are using data to drive operational efficiencies. Learn how Chicago uses data to improve food safety and how data gives nuclear regulators better insight into facilities needing repair.
Governments are racing to adopt AI, yet many struggle. In 2026, success will belong to those who invest in trust, interoperability, and shared purpose.