Government’s response to national and local crises depends on its ability to collect, analyze and use actionable data. That requires a 360-degree view of available agency data, the kind of perspective that a cloud-based data management platform can provide.
People often learn they’ve lost access to social services benefits when they try to access them and fail. An innovative Louisiana program, called LA’MESSAGE, works to change that by sending text message reminders about deadlines, submission requirements, and other concerns.
As agencies transition to more hybrid work, they need collaborative technology that allows employees to communicate seamlessly and securely, from anywhere and across various mediums. That includes phone solutions.
Over the past few years, the number of alleged harassment claims in federal government has spiked. Case management software can help agencies digitize and simplify claims tracking, identify trends, and centralize critical case information.
Constituents have increasingly high expectations, and government agencies are pressed to do more with limited resources. Digital tools, such as artificial intelligence, can transform how government meets public needs and supports agency staff.
Granicus has just announced the winners of its 2023 Digital Government Awards — recognizing state and local agencies that excelled in seven award categories: Changemaker, Community Engagement, Customer Experience, Digital Transformation, Operational Efficiency, Trust & Transparency, and Website of the Year.
We asked GovLoop readers about their AI-related thoughts and experiences. How are people using AI? What value does it offer, and what would make agencies use the technology more? Is AI more of a benefit or a risk, and why?
As artificial intelligence becomes more prevalent, governments are attempting to control its risks through internal guidance and legislation. Here’s where those efforts stand.
This playbook explains how a modernized approach to observability can help troubleshoot and remediate IT issues faster.
This resource discusses the benefits of automation and best practices for implementing this technology.