The increased use of applications has led to more complex IT environments as agencies adopt cloud, mobile, and virtual technologies. The complexity means that managing application performance is more challenging than ever. What agencies need is greater visibility into their applications, and application intelligence can help with that.
Detailing the 14 things federal CX pros must do before, during, and after the transition to keep their work on track and lay the foundation for continued improvements under the next administration.
What can your government agency broadcast on Facebook Live? What kinds of broadcasts are public sector organizations already doing on Facebook Live that can inspire your efforts to catch the attention of viewers?
Whether you’re trying to reach a large selection of people or specific groups, you become much more effective when working with intermediaries. These trusted voices can connect with your audience locally and help connect them to services you deliver.
Learn what innovations the government is making in mobile health and what this means for you and your Fitbit.
Instagram scored the highest customer satisfaction rating of the 10 digital and nondigital channels we studied. The telephone scored the lowest. What about the eight in between?
To begin to solve a problem as big as digital inclusion, first you need to understand the causes.
Earlier this month, GSA launched a third line of business to house its digital startup, 18F, and emerging tech initiatives. We sat down with the new commissioner of GSA’s Technology Transformation Service to get more details on the new entity and what it means for potential government customers.
How do we reach the young and mobile, the recently deployed, and the skeptical? At the Census Bureau we have a few outreach strategies that may also work for other government agencies.
The private sector has done amazing things in the digital sphere, personalizing customers’ experiences and providing interactive services. However, this has set a high bar for government services.