We have a world in which citizens find it easier to compare pubs than public schools, to compare hotels than hospitals. It’s a missed opportunity for governments not only to improve the lives of the people they serve, but also to demonstrate their value and increase civic engagement.
Do you know the role of digital engagement in improving citizen experience? It’s more critical than ever. Citizen experience is a challenge all government agencies face. People expect the government to operate like the private sector and the government needs to make that possible. Being clear, relevant and engaging are key factors to having successfulRead… Read more »
Oftentimes customer service is an afterthought for overworked, under-budgeted and underappreciated states. And citizens are obligated to use government services, so why does the experience matter? Why waste the money? It matters, says Illinois Chief Information Officer Hardik Bhatt because, “governments don’t go out of business, but businesses go out of government.” In 2013, IllinoisRead… Read more »
If you’re a millennial or a young gen-xer working for the government, it can be frustrating to see how fast technology is moving in the private sector and in your personal lives, compared to the rate of technology adoption (or lack thereof) in a government job. From antiquated procurement practices and internal workflows to uncertainty… Read more »
The successful application of CIO-enabled innovation within the federal government offers a sustainable way to improve the effectiveness, efficiency and performance of government while often also reducing costs.
This interview is an excerpt from our recent guide, 30 Government Innovations That Mattered in 2015 which examines 30 government case studies that explore innovation at all levels of government. Innovations that spanned the government job spectrum from human resources to cybersecurity and back again. The ease of online services and digital resources are perks that citizensRead… Read more »
Join the social media bandwagon your agency must.
Creating an innovation strategy is one part strategy, one part innovation, and the right conversations with the right people.
Why haven’t more social intranet initiatives succeeded at federal agencies?
Psychic skills aren’t required to make predictions about the most pressing issues that agencies will be working on over the next year.