Standing Up An Innovation Center
What is an innovation center? What does one do? And what’s the best way to organize and run one?
Digital Government
Strengthening Connective Links in Government
Over the past five years, the Obama administration has pursued a host of innovation-fostering initiatives that work to strengthen the connective links among and within federal agencies. The challenge? How do we solidify the best of them so they remain in place beyond the upcoming 2017 presidential transition?
Applying Human-Centered Design for Customer Service
Learn the three steps to any human-centered design process in order to create better customer services in government.
Putting the “Smart” in Smart Cities
Cities should carefully consider their existing and future BI and analytics, too, to derive the most value from data, taking into account the impact of mobility and connected devices.
How to Make Innovation Labs Work
Organizations are increasingly embracing Innovation Labs to leverage new ideas in a practical, actionable way and as a means for moving government forward.
12 Government Instagram Accounts to Follow Now
Government Instagram is an effective way to communicate directly with citizens through images, videos, and short snippets. Follow these account
Revolutionizing Customer Service with Microsoft
This is an excerpt from the recent Customer Service Playbook for Government. In the guide, we detail six plays to help you transform the way your agency serves its citizen users. Despite government investing more time, resources, and knowledge into their customer service initiatives, constituents still don’t seem to be fully satisfied. According to leadingRead… Read more »
Tips for Creating an Effective Brand
When you think of today’s top brands, which ones come to mind first? Maybe you think of Apple and its reputation for leading the world in innovative technology and beautifully designed products or Nike for inspiring and clothing today’s top athletes. Developing your brand is the single most important asset to an organization. “Brand isRead… Read more »
Enabling Leadership Success for the Next Administration
Among the many decisions that transitions teams and a new administrations will grapple with, executive talent management can be overlooked as a key priority.
The Internet of Questions
Have you ever played the 21 Questions Game and sometimes felt like there aren’t enough questions to get the right answer? The Internet of Things (IoT) can have the same affect. IoT is a big technological system that allows machines to talk to other machines. Although, IoT has been around for decades in some form,Read… Read more »