“So, what exactly do you do at City Hall?” This question is always asked at conferences, events, or at parties. Usually as a precursor or follow-up to my elevator pitch — “I’m a civic innovator, I bring best practices and new ways of thinking to City Hall operations. I work on special projects relating toRead… Read more »
Before beginning my detail here at the beginning of July, I had visions of what it would be like working at the Innovation Lab at the Office of Personnel Management (also known as the Lab at OPM). I had been to its ‘Introduction to Human-Centered Design’ training, and I had reveled in the couches, whiteRead… Read more »
Lauded as the “last honest newsman” by some and decried as a tool of the Obama administration by others, whether you like him or not, Jon Stewart has long been one of the country’s most influential political comedians. Over the last 16 years, Jon Stewart has welcomed many government agency big shots into the interview hot seat on The Daily Show. ThoughRead… Read more »
When I walked into a breakout session titled “SharePoint: Best Practices,” at the 2015 Next Generation of Government Summit, I’m pretty sure I was the only person in the room who had no idea what SharePoint even was. But the Department of Defense’s Gary Cage and Christine Frost, alongside the FDIC’s Russell Maltempo gave meRead… Read more »
Welcome to the second installment of this series on Congressional action that could impact federal customer experience (CX). As I said in my first post, the purpose of this series is to help federal CX advocates track bills that could impact federal CX. That way, we can suggest improvements, help good ideas become law, andRead… Read more »
GovLoop’s online social cast, Your Building Data is the Source of New Savings and Efficiencies for Energy, Operations & Space Management, sought to understand the ins and outs of smart buildings with an expert panel: • Steve Sakach, Assistant Commissioner, Office of Facilities Management, Public Buildings Service, General Services Administration • Don Coffelt, Associate ViceRead… Read more »
This week, the popular self-publishing platform Medium becomes officially available to federal agencies. Hold up. Medium is not just a publishing platform. It’s social media. It’s a community. It’s a writing tool. It’s a story distribution network. It’s a content management system, or CMS. It’s not a CMS. It’s journalism. It’s a blog. It’s a magazine. It’s a publication. It’s aRead… Read more »
“The desire to bring new ways of thinking into government is like an insurgency,” said Joshua Marcuse, Senior Advisory for Policy Innovation at DoD. One of those ways of thinking is design thinking, also called human-centered design (HCD). To learn more about design thinking, we spoke with Zvika Krieger, Director of the Strategy Lab atRead… Read more »
Mikey Dickerson’s measure of success is simple. If the disability claims backlog isn’t a backlog, if open enrollment on Healthcare.gov goes well, and there are more immigration services online in the next 529 days, then his team has done its job. “By the fruits you will know this,” Dickerson said Monday at the Next GenerationRead… Read more »
GovLoop’s online training addressed the concept of “bad data” with a panel of experts: • Bobby Caudill, Global Industry Marketing, U.S. Public Sector, Informatica • Murthy Mathiprakasam, Principal Product Marketing Manager, Informatica • Lori Walsh, Chief, Center for Risk and Quantitative Analysis, U.S. Security and Exchange Commission Titled “Beware Bad Data”, this online training highlightedRead… Read more »