How Can Automation Affect Your Agency?
Read up on automation and how it can take your agency to the next level.
Digital Government
The Road to Resiliency
This resource details how cyber resilience can speed up disaster recovery for your agency.
Deliver Better Services With Modernized Observability
This resource offers insight on increasing observability to boost constituent service satisfaction.
Collaborate to Reduce Your Cybersecurity Risk
This e-book explains the effectiveness of a whole-of-state approach to cybersecurity.
Erie County Puts Cloud to Work for Children and Families
Erie County child welfare workers use the cloud to keep cases from falling through the cracks. Here’s how they do it.
Reminder Text Messages Can Help Keep People on Track
By using reminder text messages, governments can ensure that people take needed actions to enroll in or maintain access to services.
Use ‘Journey Maps’ to Understand and Improve People’s Interactions with Public Services
Journey mapping is a simple yet powerful way to explore the experiences people have with your services and generate insights on how you can improve them.
From Search Engines to Answer Engines — Bridging the Digital Divide to Optimize Constituent Experience
A new technology has emerged — known as “answer engines” — that replaces the keyword search engines we know so well with natural language processing that understands what we actually mean when we ask a question.
Decision Intelligence: Data Privacy
As government collects more data on individuals, it becomes more important than ever to guarantee its privacy.
Don’t Sleep on Modern Security
This report gives insight on incorporating a zero trust architecture into older networks.