Considerations When Making the Jump to Cloud
This e-book shares the myths and misconceptions agencies need to know before committing to a cloud resource.
Digital Government
Dig Deep to Defend Your Agency
This video explains how a defense-in-depth solution can protect your cloud environment.
How DevOps Improves the Customer Experience
While the concept of DevOps can be confusing, and is often surrounded by hype, it is important for agencies to understand what DevOps is and why it is essential to helping them meet their goals for improving customer experiences.
Applying Lessons of Constituent Engagement From Congressional Research
Agencies need clear guidelines and processes to track and respond to constituent communications. But as the types of communication expand, agencies need to innovate.
Indiana BMV Builds on Three Pillars to Drive up CX
An overwhelmingly unpopular state agency transformed itself — through IT innovation — and now enjoys a 98% customer satisfaction rating.
Getting a Grip on Your Data Landscape: A Comprehensive Guide
In today’s world, people need to understand their agencies’ data landscapes — including the data sources, quality, integration and security, and the value it brings to the business.
Why Government Websites Should Be as Intuitive as Visiting a Retail Store
Citizens expect Instant, correct, and trusted answers from government agencies when they look for information on the agencies’ websites. Natural language interfaces fulfill this need.
Tackling Cybersecurity Talent Challenges
This guide offers a comprehensive look at cybersecurity to prepare your agencies for upcoming challenges and threats.
Help People by Doing Their Paperwork Automatically
Automating processes internally so that the public doesn’t need to go through manual processes can help save people time and get them the help they need.
Let’s Go Shopping for a Cloud Solution
This infographic offers an introduction to shopping cloud marketplace.