To Help the Public, Give Your Own Staff Better Digital Tools
One very impactful way to improve public service delivery is to create tools to help operational staff do their jobs more effectively or efficiently.
Digital Government
Partnerships Can Be the Fuel for Agency Modernization
This report details how public-private partnerships can aid in agency modernization.
Make Your Records a Productivity Asset
Getting your records from paper to digital can be a daunting task. But with the right help, it can make your data into the useful tool it was always meant to be.
How HUD’s Customer-focused Mindset Shapes Its Mission-focused Strategy
To address the affordable housing crisis, the Department of Housing and Urban Development (HUD) is employing new strategies to help both troubled consumers and the HUD staff who assist them.
What the Digital Transformation Journey Looks Like for State and Local Governments
A robust digital transformation strategy can help state and local governments better meet citizen expectations. Experience-as-a-service, or XaaS, solutions play an important role.
Five Ways to Make Your Forms Accessible to Everyone
It’s essential for governments to do everything they can to make their forms as accessible as possible, as they are critical gateways to public services.
How Can Automation Affect Your Agency?
Read up on automation and how it can take your agency to the next level.
The Road to Resiliency
This resource details how cyber resilience can speed up disaster recovery for your agency.
Deliver Better Services With Modernized Observability
This resource offers insight on increasing observability to boost constituent service satisfaction.
Collaborate to Reduce Your Cybersecurity Risk
This e-book explains the effectiveness of a whole-of-state approach to cybersecurity.