Setting the Standard for FOIA Case Management: What to Expect From OIP’s New Business Standards Initiative
The Freedom of Information Act is a vital tool for government transparency. But skyrocketing requests call for a streamlined process.
Digital Government
Life Beyond Twitter
How changes in Twitter may change how agencies reach their communities.
Simple Design Strategies for Improving Constituent Experiences With State and Local Agencies
Agency decision makers and frontline workers should work to improve online constituent experiences. Here are tips for enhancing those interactions.
Habit #2: Foster Collaboration
Of all the ways to improve the productivity of your agency, collaboration is one of the most important. Here’s a look at how it works.
The VA’s System Updates: Are There Concerns About Trust and Safety?
The VA’s ongoing system updates requires vigilant cybersecurity to preserve the trust and safety in serving veterans.
How Governments Site New EV Charging Stations to Speed Adoption and Assure Equity
Using location intelligence, policymakers can see where current electric vehicle (EV) owners live, where charging stations currently exist and where to locate more chargers to promote EV growth.
To Help the Public, Give Your Own Staff Better Digital Tools
One very impactful way to improve public service delivery is to create tools to help operational staff do their jobs more effectively or efficiently.
Partnerships Can Be the Fuel for Agency Modernization
This report details how public-private partnerships can aid in agency modernization.
Make Your Records a Productivity Asset
Getting your records from paper to digital can be a daunting task. But with the right help, it can make your data into the useful tool it was always meant to be.
How HUD’s Customer-focused Mindset Shapes Its Mission-focused Strategy
To address the affordable housing crisis, the Department of Housing and Urban Development (HUD) is employing new strategies to help both troubled consumers and the HUD staff who assist them.