Help People by Doing Their Paperwork Automatically

Automating processes internally so that the public doesn’t need to go through manual processes can help save people time and get them the help they need.

Let’s Go Shopping for a Cloud Solution

This infographic offers an introduction to shopping cloud marketplace.

Setting the Standard for FOIA Case Management: What to Expect From OIP’s New Business Standards Initiative

The Freedom of Information Act is a vital tool for government transparency. But skyrocketing requests call for a streamlined process.

Life Beyond Twitter

How changes in Twitter may change how agencies reach their communities.

Simple Design Strategies for Improving Constituent Experiences With State and Local Agencies

Agency decision makers and frontline workers should work to improve online constituent experiences. Here are tips for enhancing those interactions.

Habit #2: Foster Collaboration

Of all the ways to improve the productivity of your agency, collaboration is one of the most important. Here’s a look at how it works.

The VA’s System Updates: Are There Concerns About Trust and Safety?

The VA’s ongoing system updates requires vigilant cybersecurity to preserve the trust and safety in serving veterans.

How Governments Site New EV Charging Stations to Speed Adoption and Assure Equity

Using location intelligence, policymakers can see where current electric vehicle (EV) owners live, where charging stations currently exist and where to locate more chargers to promote EV growth.

To Help the Public, Give Your Own Staff Better Digital Tools

One very impactful way to improve public service delivery is to create tools to help operational staff do their jobs more effectively or efficiently.

Partnerships Can Be the Fuel for Agency Modernization

This report details how public-private partnerships can aid in agency modernization.

Digital Government