How HUD’s Customer-focused Mindset Shapes Its Mission-focused Strategy

To address the affordable housing crisis, the Department of Housing and Urban Development (HUD) is employing new strategies to help both troubled consumers and the HUD staff who assist them.

What the Digital Transformation Journey Looks Like for State and Local Governments

A robust digital transformation strategy can help state and local governments better meet citizen expectations. Experience-as-a-service, or XaaS, solutions play an important role.

Five Ways to Make Your Forms Accessible to Everyone

It’s essential for governments to do everything they can to make their forms as accessible as possible, as they are critical gateways to public services.

How Can Automation Affect Your Agency?

Read up on automation and how it can take your agency to the next level.

The Road to Resiliency

This resource details how cyber resilience can speed up disaster recovery for your agency.

Deliver Better Services With Modernized Observability

This resource offers insight on increasing observability to boost constituent service satisfaction.

Collaborate to Reduce Your Cybersecurity Risk

This e-book explains the effectiveness of a whole-of-state approach to cybersecurity.

Erie County Puts Cloud to Work for Children and Families

Erie County child welfare workers use the cloud to keep cases from falling through the cracks. Here’s how they do it.

Reminder Text Messages Can Help Keep People on Track

By using reminder text messages, governments can ensure that people take needed actions to enroll in or maintain access to services.

Use ‘Journey Maps’ to Understand and Improve People’s Interactions with Public Services

Journey mapping is a simple yet powerful way to explore the experiences people have with your services and generate insights on how you can improve them.

Digital Government