San Antonio Deepens Trust With Constituents
When it comes to measuring community engagement, San Antonio has found numbers only tell part of the story.
When it comes to measuring community engagement, San Antonio has found numbers only tell part of the story.
The “digital divide” is about much more that broadband access. It’s also about access to devices, and the knowledge to use them. Here’s how North Carolina addresses it all.
Constituents expect a wide range of payment options for government transactions. Here’s what to look for in payment platforms.
To make government programs more equitable, we must determine who’s falling through the cracks and why. Data analysis is the key to doing that and can help agencies eliminate underserved populations’ barriers to access.
Workforce transformation expert Mika Cross shares how we can treat each other with civility and respect in a remote workplace.
Join us online Dec. 14 from 1:30-3 p.m. ET/10:30 a.m. -12 p.m. PT to celebrate the 2022 NextGen Public Service Award Winners and speak with experts about implementing innovative thinking.
Voice recognition can improve engagement, security, and both employee and constituent experiences.
When digital services are simple, fast and reliable, they build trust in government. It’s crucial to understand that link, and how technology can help agencies fulfill their missions while protecting against identity theft and other cyber vulnerabilities.
Using the right automation tools can ease the burden on employees and deliver a more positive constituent experience.
VA.gov was recently recognized for its hard work improving user accessibility. Since veterans are more likely to have visible and invisible disabilities than other demographics, enhanced accessibility was an especially worthy goal. Here’s what the VA did — and how.