Use ‘Journey Maps’ to Understand and Improve People’s Interactions with Public Services
Journey mapping is a simple yet powerful way to explore the experiences people have with your services and generate insights on how you can improve them.
Digital Government
From Search Engines to Answer Engines — Bridging the Digital Divide to Optimize Constituent Experience
A new technology has emerged — known as “answer engines” — that replaces the keyword search engines we know so well with natural language processing that understands what we actually mean when we ask a question.
Decision Intelligence: Data Privacy
As government collects more data on individuals, it becomes more important than ever to guarantee its privacy.
Don’t Sleep on Modern Security
This report gives insight on incorporating a zero trust architecture into older networks.
Finding Data Catalogs Drive Agency Missions
Data catalogs give agencies more and better opportunities to solve mission-critical problems, avoid costly errors, and empower employees to work better.
LA Fills Broadband Equity Gaps Using Maps of People and Places
As part of a multi-year internet expansion plan, Los Angeles County used geographic information system (GIS) technology to identify communities in need of better internet access. The maps showed a stark and urgent need to address racial and economic disparities.
A Look at AI-Enhanced Cybersecurity
This playbook details the benefits of artificial intelligence and its practical uses for cybersecurity.
2023 Granicus Digital Government Awards Now Open for Nominations
Starting May 1 through June 15, public sector organizations across all levels of government in North America can nominate individuals, teams or projects within seven categories to recognize excellence in communications, service delivery and digital transformation.
Combined Applications Can Help Bring a Human-Centered Approach to Public Services
Allowing people to apply for multiple programs using one application can provide a much simpler and easier experience of accessing government services.
The Ethics of Inclusive AI
As artificial intelligence (AI) becomes increasingly integrated into our lives, it’s vital that AI systems serve all members of society. AI should be inclusive, fair, and without bias.