Observability Made Simple
As agencies transform digital operations, their IT ecosystems become more complex. A comprehensive monitoring system can simplify the task of identifying performance and security issues.
Digital Government
How to Achieve Customer Success Through Experience as a Service (XaaS)
To achieve their desired business outcomes and encourage successful customer engagements, agencies should consider Experience as a Service offerings.
The Value of Design-led Thinking
Design-led innovation constantly experiments, responds to feedback, avoids preconceived notions, and embraces diversity. It cares about both what users say and how they say it. And a design-led approach is more likely to succeed than less open and inclusive options.
How Strong Is Your Cyber Foundation?
This playbook details how agencies can tackle the current threat landscape to achieve their cybersecurity goals.
On the Road to Modernized Transportation
This report details how an intelligent transportation system can offer advanced solutions for infrastructure and gather essential data for future decision-making.
How GSA Secures Its Hybrid Workforce
This playbook delivers the building blocks of a secure hybrid workforce.
Tippecanoe County, Indiana Improved Transparency and Increased Revenue with Mapping Technology
Tippecanoe County, Indiana used GIS technology to improve transparency with the community about property value assessments, increasing government revenue
A House Divided: What Politicized Oversight Means for Gov.’t Employees (and What They Can Do About It) – Part 2
The House of Representatives is launching investigations into a variety of topics, and agencies must be prepared for document and other requests. Here’s how agencies can do that.
“One-Stop Shops” Can Improve Access to Public Services
Apply a human-centered approach to public service delivery by creating “one-stop shops” where people can find everything they need to solve a whole problem or complete an entire activity.
The Future Is Cloud: Which Model Is Right for You?
This guide breaks down the basics of cloud and how its use can benefit your agency.