Bots and Surveys: Preventing Bots and Determining Probable Bots
If some of your survey results don’t make sense, bots could be the problem. Here are ways to identify and prevent bots before they skew results and influence decision-making.
If some of your survey results don’t make sense, bots could be the problem. Here are ways to identify and prevent bots before they skew results and influence decision-making.
Chatbots have grown in popularity for good reason: They’re friendly, helpful, and make information readily available. The benefits are arguably even more significant in government applications. They’ve become a reliable tool for delivering constituent services while saving agencies time and resources. In a recent CX Community of Practice, What You Need to Know About BotsRead… Read more »
In this video interview, Matthew Graviss of Atlassian discusses the tangible benefits that automated workflow solutions offer, particularly to non-IT teams.
In this video interview, Angy Peterson of Granicus explores the possibilities that a digital-first communications strategy offers and its connection to positive CX.
In this recent video interview, Paul Gomez of Security Information Systems discusses what modernized security monitoring entails and the benefits it offers.
There are many ways to increase the number of survey responses you receive. One method is avoiding questions about personal information.
Replacing your current IT system with a new one is similar to preparing for and recovering from a heart transplant. And in their different ways, both scenarios can lead to life-changing results.
As agencies rely on Internet connectivity to drive transformation efforts, they need to find a way to provide both good service and strong security.
Surveys can offer agencies valuable insight. Here are ways to encourage more people to complete your surveys in more thoughtful ways.
AI is revolutionizing government work — those who embrace it will lead, while those who resist might just be replaced (or stuck with the fax machine).