Understanding Rural America Today
Rural America is changing, and administering to small-town needs is challenging. The old approaches no longer work; we need new models.
Digital Government
Transform Agency Operations With Digital-First Services
In this video interview, Laserfiche’s Andy MacIsaac discusses how a digital-first approach to services can help agencies transform their operations.
Strategic Priorities for Agencies to Achieve Cost Effective AI
The high costs associated with implementing advanced AI technology are often a significant barrier for agencies looking to adopt such tools. But certain cost-effective strategies — including upskilling, shared AI resources, and efficient tools — can help agencies dramatically reduce development costs.
Four Strategies for Protecting Public-Sector Digital Infrastructure
By integrating certain tools and techniques, including Search AI and a zero-trust architecture, state and local agencies can improve their cybersecurity postures, safeguard their data, and ensure the continuous operation of their digital infrastructure.
Harnessing AI for a Seamless Presidential Transition: Lessons for 2025 and Beyond
AI can revolutionize presidential transitions by streamlining data management, decision-making, personnel onboarding, national security, and public communication, ensuring a more efficient, transparent, and secure transfer of power.
Automation: Giving Agencies an Edge in Workforce Management
One often-overlooked challenge that complicates workforce management is the issue of employees being overworked and disengaged. But this is a problem agencies can address.
AI Chatbots — Redefining Citizen Engagement
AI chatbots are transforming government services, automating routine inquiries, enhancing accessibility, and improving efficiency.
AI Data Poisoning, Wiper Malware, Critical Infrastructure Attacks Could Increase in 2025, Impacting Government Cyber Resilience
Government faces increasingly sophisticated cyber threats, from both foreign and domestic bad actors. Here are several key trends for public-sector cybersecurity in 2025, underscoring the challenges agencies face.
How to Balance Security and CX in Digital Identity Verification
Many current digital identity verification processes result in a process in which people experience avoidable delays and difficulties trying to access benefits and services online.
Cybersecurity-by-Design: Building Resilient Agencies
Governments must adopt a cybersecurity-by-design approach to proactively embed security into technology development.