Digital identity ecosystems offer transformative potential for government services, enhancing security and accessibility, but their success depends on addressing critical risks like cybersecurity, digital inclusion, and interoperability.
It’s no secret that the intelligence community relies on digital communications networks to collect and share highly valuable information. However, agencies must prepare now for how quantum computing will disrupt encryption as we know it.
Mixed messaging can undercut all the hard work that goes into agency programs and initiatives. Learn the five simple steps your government agency or public-sector organization can take to make sure communications are consistent and clear.
AI is becoming more than just a tool for the government workforce. It is helping fill perennially open positions, and provide a more modern experience for government employees.
Data is central to countless government modernization initiatives, whether it be the comprehensive overhaul of new agency data governance, feeding public-facing dashboards, or the training of an AI model. But nearly as important as data itself is the culture that surrounds it. That’s why it’s imperative for all government teams — not just IT teams… Read more »
There are four types of communication platform: Rented, owned, paid, and earned. Learn how to leverage each.
Private sector technology has raised the public’s expectations for online customer service. Government must catch up. Good solutions call for personalization — and that requires data.
Government agencies need to make their processes and services accessible to all, but outdated processes can get in the way. Paperwork “can often be inaccessible if it is not clearly written in plain language; if translated versions are unavailable; if it does not consider the needs of people with specific vision, auditory, or cognitive impairments;Read… Read more »
In today’s era of rapidly changing customer expectations, there are three primary ways that agencies using legacy approaches can fail to meet their constituent’s needs: The solution? Moving beyond a traditional customer service framework with a suite of technologies strategically implemented by using human-centered design (HCD). This approach leverages data-driven insights to understand the customerRead… Read more »
Mobile apps offer governments an immense opportunity to provide modern, user-friendly services to constituents. Automated testing can help these apps live up to their potential.