Strategies for Increasing Customer Engagement
Hear expert advice for increasing customer engagement.
Digital Government
DEIA & CX: Removing the Burden of Reluctance in Service Delivery with Communication
Agencies can adopt certain communications strategies to help remove the shame and stigma often associated with applying for government services, and to encourage greater diversity, equity, inclusion and accessibility in government programs.
The 6-Step Approach to Digital Transformation Within Government
A digital transformation journey can transform agencies — into sustainable digital service organizations that deliver greater value to their customers.
Data Visualization: How to Show, not Tell
Data visualization helps people understand and use data more effectively. Here are some pointers for doing it right.
Are You Effectively Reaching Your Residents?
This guide offers tips for effectively reaching your residents digitally, with advice from fellow agencies.
Inside the IRS’s Digital Microlearning Program
The IRS has developed an excellent model for agency training and development: SHOTs videos, which are available 24/7 and allow employees to brush up on a subject in about three minutes or less on average.
Budgeting Is a Collaborative Effort
The traditional budgeting approach used by local governments has many downsides, including a reliance on siloed data and an inability to identify how agencies can deliver services more efficiently and effectively. But rules-based software, which offers a digital and personalized approach, helps to solve those problems.
Video Meetings Drive a User-Friendly Workplace
Both employees and constituents expect seamless, reliable communication. Video meeting and event capability can supply it.
What Your Agency May Be Overlooking in Its Cybersecurity
Broadly, people often mistake cybersecurity as a sprint with a finish line. But in reality, it is a continuous effort.
A People-Centered Approach to Problem-Solving
An interview with Tara McGuinness, on how networks, technology, management and data practices can be used to tackle inequity and other challenges.