Simple Design Strategies for Improving Constituent Experiences With State and Local Agencies
Agency decision makers and frontline workers should work to improve online constituent experiences. Here are tips for enhancing those interactions.
Digital Government
Habit #2: Foster Collaboration
Of all the ways to improve the productivity of your agency, collaboration is one of the most important. Here’s a look at how it works.
The VA’s System Updates: Are There Concerns About Trust and Safety?
The VA’s ongoing system updates requires vigilant cybersecurity to preserve the trust and safety in serving veterans.
Partnerships Can Be the Fuel for Agency Modernization
This report details how public-private partnerships can aid in agency modernization.
Make Your Records a Productivity Asset
Getting your records from paper to digital can be a daunting task. But with the right help, it can make your data into the useful tool it was always meant to be.
How Can Automation Affect Your Agency?
Read up on automation and how it can take your agency to the next level.
The Road to Resiliency
This resource details how cyber resilience can speed up disaster recovery for your agency.
Deliver Better Services With Modernized Observability
This resource offers insight on increasing observability to boost constituent service satisfaction.
Collaborate to Reduce Your Cybersecurity Risk
This e-book explains the effectiveness of a whole-of-state approach to cybersecurity.
Erie County Puts Cloud to Work for Children and Families
Erie County child welfare workers use the cloud to keep cases from falling through the cracks. Here’s how they do it.