Are You Effectively Reaching Your Residents?
This guide offers tips for effectively reaching your residents digitally, with advice from fellow agencies.
Digital Government
Inside the IRS’s Digital Microlearning Program
The IRS has developed an excellent model for agency training and development: SHOTs videos, which are available 24/7 and allow employees to brush up on a subject in about three minutes or less on average.
Budgeting Is a Collaborative Effort
The traditional budgeting approach used by local governments has many downsides, including a reliance on siloed data and an inability to identify how agencies can deliver services more efficiently and effectively. But rules-based software, which offers a digital and personalized approach, helps to solve those problems.
Video Meetings Drive a User-Friendly Workplace
Both employees and constituents expect seamless, reliable communication. Video meeting and event capability can supply it.
What Your Agency May Be Overlooking in Its Cybersecurity
Broadly, people often mistake cybersecurity as a sprint with a finish line. But in reality, it is a continuous effort.
A People-Centered Approach to Problem-Solving
An interview with Tara McGuinness, on how networks, technology, management and data practices can be used to tackle inequity and other challenges.
Automation Platforms Drive Government Effectiveness
Tasked to do more with less, government agencies are looking for ways to lighten the burden on overloaded IT teams while also elevating the level of citizen service. Automation offers a way forward.
The 6-Step Approach to Digital Transformation Within Government
A digital transformation journey can transform agencies into sustainable digital service organizations that deliver greater value to their customers.
The Future Is Customer-Centered
There was a time when government paid little attention to how consumers interacted with it, and the Department of Veterans Affairs was no different. But today, the VA is at the forefront of changing that. The VA’s deputy chief veterans experience officer explains both her vision and the obstacles ahead.
8 Best Practices for Virtual Collaboration and Training
GovLoop spoke to federal and state thought leaders about how their agencies are successfully collaborating and training virtually.