“One-Stop Shops” Can Improve Access to Public Services
Apply a human-centered approach to public service delivery by creating “one-stop shops” where people can find everything they need to solve a whole problem or complete an entire activity.
Digital Government
The Future Is Cloud: Which Model Is Right for You?
This guide breaks down the basics of cloud and how its use can benefit your agency.
How Cyber Insurance and Strategies Work Together
This playbook explains how agencies can create a robust cybersecurity strategy.
Seniors, Accessibility and CMS
Older Americans often have sight, hearing, mobility and cognition disabilities that make internet use difficult. The Center for Medicare & Medicaid Services (CMS) is making its web presence more senior citizen-accessible.
At Your Service: A Case for As-a-Service Solutions
This report details how as-a-service solutions can save agencies time and money while increasing efficiency.
Doing More with Less: How Public Agencies Innovate to Deliver Quality Services
Innovation doesn’t have to be the enemy of providing reliable services — it can help agencies do more with less. Here are some tips on how it’s done.
Put Zero Trust to Work in Practical Ways
This e-book explains how agencies can secure and share their data with zero trust.
Bouncing Back: How’s Your Data Resilience?
This report details how agencies can boost their resilience and protect their data against cyber attackers.
Strategies for Increasing Customer Engagement
Hear expert advice for increasing customer engagement.
The 6-Step Approach to Digital Transformation Within Government
A digital transformation journey can transform agencies — into sustainable digital service organizations that deliver greater value to their customers.