Civility and Respect in the Hybrid Workplace
Workforce transformation expert Mika Cross shares how we can treat each other with civility and respect in a remote workplace.
Digital Government
Best in Gov Virtual Summit: Celebrating Public Sector Achievements
Join us online Dec. 14 from 1:30-3 p.m. ET/10:30 a.m. -12 p.m. PT to celebrate the 2022 NextGen Public Service Award Winners and speak with experts about implementing innovative thinking.
How Voice Recognition Can Improve Constituent Satisfaction
Voice recognition can improve engagement, security, and both employee and constituent experiences.
The Link Between Experience and Trust
When digital services are simple, fast and reliable, they build trust in government. It’s crucial to understand that link, and how technology can help agencies fulfill their missions while protecting against identity theft and other cyber vulnerabilities.
How Automation Supports Better Community Engagement
Using the right automation tools can ease the burden on employees and deliver a more positive constituent experience.
Supporting Authors to Produce More Accessible Content for VA.gov
VA.gov was recently recognized for its hard work improving user accessibility. Since veterans are more likely to have visible and invisible disabilities than other demographics, enhanced accessibility was an especially worthy goal. Here’s what the VA did — and how.
How Understanding and Acting on Social Determinants of Health Improves Outcomes
It’s important to listen, understand and act on the different public health and services experiences of diverse communities. But it’s also important to understand non-medical health determinants.
Omnichannel Customer Service Helps Agencies Adapt to New Demands
In providing digital government services, the omnichannel approach helps provide customers with a smooth and consistent experience.
Human-Centered Design: Keep Users in Mind to Keep Services Fresh
Human-centered design is more than just “giving people what they say they want.” It demands digging in deeper and finding pain points — and ways to fix them.
A Day You Don’t Want to Miss
Learning, networking and new ideas are all on the agenda for the free 2022 Google Government Summit in Washington, D.C. on Nov. 15.