Omnichannel Customer Service Helps Agencies Adapt to New Demands
In providing digital government services, the omnichannel approach helps provide customers with a smooth and consistent experience.
Digital Government
Human-Centered Design: Keep Users in Mind to Keep Services Fresh
Human-centered design is more than just “giving people what they say they want.” It demands digging in deeper and finding pain points — and ways to fix them.
A Day You Don’t Want to Miss
Learning, networking and new ideas are all on the agenda for the free 2022 Google Government Summit in Washington, D.C. on Nov. 15.
Plan for Success in 2023
Join us online Wednesday, Nov. 9 from 10 a.m.-2:10 p.m. ET/7-11:10 a.m. PT as we speak with government and industry experts about where the focus should be in 2023.
How Hybrid Clouds Can Cover Your Agency’s Resilience
Deciding whether their sensitive citizen data should reside in public or private clouds can intimidate agencies. Thankfully, hybrid clouds can cover almost any need agencies have. Hybrid clouds mix public and private cloud environments, giving agencies benefits from both deployment models.
Reimagine Your Remote Solutions
Organizations must contend with cyber protection requirements, ever more complex technology and hiring disadvantages. Here are some tips to make innovation easier.
Milwaukee County Sees Promise in Machine Learning
Milwaukee County uses machine learning to help identify discriminatory language in statutes.
How 3 Local Governments Are Increasing Access to Justice
Access to justice is a fundamental right. With connected online tools, courts are fulfilling that promise with equity.
What Agencies Can Learn from the Space Force’s Digital Workforce Training
The Space Force has a comprehensive plan for training its IT professionals and keeping them up to date. Agencies at all levels can learn from the program.
For North Dakota, the Pandemic Kickstarted a Transition to Digital Work
When governments nationwide had to switch to remote work nearly overnight, North Dakota’s technology office met the challenge of supporting and equipping 8,000 state employees who were suddenly working at home. Here’s what they learned.