What You Don’t Want Digital Transformation to Do
At GovLoop’s online training Wednesday, panelists identified three things you should avoid in your digital transformation journeys, whatever they may look like.
At GovLoop’s online training Wednesday, panelists identified three things you should avoid in your digital transformation journeys, whatever they may look like.
Training helps articulate agency expectations and competencies around fostering a customer-centric mindset, but there’s more at play.
They shared their thought process for fostering competencies around data-driven customer experiences for digital services, plus more.
No agency has all aspects of data sharing down to a science, but we are seeing greater awareness around what data can do
Here are some best practices and tangible tips that can help you transform how individuals and teams get stuff done.
Zero trust is a buzzword that’s gaining steam. But in simple terms, this model is enabling remote work and improving user experiences.
We needed a simple and inclusive way to connect community members with the appropriate method of signing up for each vaccine provider. Our text-based interactive service was the simplest solution.
Agency decision makers and frontline workers should work to improve online constituent experiences. Here are tips for enhancing those interactions.
Our research has illuminated the government’s top four accessibility pitfalls and how it can resolve them.
“It’s imperative for agencies to reach people regardless of where they live, their technological capabilities, or financial resources.”