How Automation Supports Better Community Engagement
Using the right automation tools can ease the burden on employees and deliver a more positive constituent experience.
Digital Government
Supporting Authors to Produce More Accessible Content for VA.gov
VA.gov was recently recognized for its hard work improving user accessibility. Since veterans are more likely to have visible and invisible disabilities than other demographics, enhanced accessibility was an especially worthy goal. Here’s what the VA did — and how.
How Understanding and Acting on Social Determinants of Health Improves Outcomes
It’s important to listen, understand and act on the different public health and services experiences of diverse communities. But it’s also important to understand non-medical health determinants.
Omnichannel Customer Service Helps Agencies Adapt to New Demands
In providing digital government services, the omnichannel approach helps provide customers with a smooth and consistent experience.
Human-Centered Design: Keep Users in Mind to Keep Services Fresh
Human-centered design is more than just “giving people what they say they want.” It demands digging in deeper and finding pain points — and ways to fix them.
A Day You Don’t Want to Miss
Learning, networking and new ideas are all on the agenda for the free 2022 Google Government Summit in Washington, D.C. on Nov. 15.
Plan for Success in 2023
Join us online Wednesday, Nov. 9 from 10 a.m.-2:10 p.m. ET/7-11:10 a.m. PT as we speak with government and industry experts about where the focus should be in 2023.
How Hybrid Clouds Can Cover Your Agency’s Resilience
Deciding whether their sensitive citizen data should reside in public or private clouds can intimidate agencies. Thankfully, hybrid clouds can cover almost any need agencies have. Hybrid clouds mix public and private cloud environments, giving agencies benefits from both deployment models.
Reimagine Your Remote Solutions
Organizations must contend with cyber protection requirements, ever more complex technology and hiring disadvantages. Here are some tips to make innovation easier.
Milwaukee County Sees Promise in Machine Learning
Milwaukee County uses machine learning to help identify discriminatory language in statutes.