The Secret Behind Successful Transformation: Human-Centered Design
What enabled governments to respond to customer needs quickly while navigating the COVID-19 pandemic: human centered design.
Digital Government
How to Simplify and Speed Processes – and Why You Should
A four-step approach can help agencies identify slow and inefficient business workflows that are hindering work processes or service delivery.
Digitization Makes Government More Responsive
Streamlined workflows allow agencies to eliminate points of friction — hard-copy signatures and procurement paper trails, for instance — and respond better and faster to constituents. Indeed, automation can make a big difference.
How One State Advances Cyber Protection
The everyday functions of government — and the services that agencies provide constituents — depend on strong cybersecurity protections. One state’s plan for disaster recovery helped it respond effectively to 23 simultaneous ransomware attacks. But the state has more in mind than that.
The Time Is Now to Improve Data Collection in Public Health
The pandemic taught us that federal, state and local public health systems all suffer from fractured data collection. A centralized approach is far better — for many reasons.
Employees Are Customers Too
The President’s Management Agenda (PMA) is largely focused on the experience people have with government. There is one goal to strengthen and empower the Federal workforce and another focused on delivering excellent, equitable, and secure Federal services and customer experience. These two goals are closely linked as the better experience employees have, the better service… Read more »
Digital Workflows Can Be Transformative
Staying loyal to outdated, paper-based systems not only prevents an agency from getting ahead and delivering better customer experiences — it costs real money for public entities that need to watch their bottom lines.
Why You Can’t Kill Off Passwords
Authentication factors don’t govern security; the authentication infrastructure determines security. So what’s with all the “killing passwords” talk?
Data Science for Everyone: 3 Things to Know
In the current data-driven landscape, business leaders across government need to be involved in using data. They need at least a working knowledge of the tools of data science and the ways data scientists generate their insights.
Driving Innovation in the Federal Workplace
How can we in the federal government do something better, faster, safer, or smarter?